[Hiring] Senior Manager, Americas West Delivery @Infoblox

Role Description

We are looking for a Director of Professional Services Solutions to lead a global team of Professional Services solution consultants to partner with the Infoblox Sales teams and scope Professional Services engagements early in the sales cycle with our customers. This role will be responsible for building a robust pipeline of Professional Services engagements that will drive outcomes for Infoblox customers.

You're the ideal candidate if you are a driven and innovative leader with strong planning, collaboration, communication, strategy and execution skills, as well as a broad level of technical skills.

Be a Contributor — What You’ll Do

• Execute on the Professional Services go-to-market strategy and drive new qualified Professional Services opportunities to successful closure.
• Collaborate with the Senior Director of Global Professional Services to develop new GTM services offerings.
• Understand customer business requirements, pain-points and be able to translate them into actionable business engagements.
• Work closely with regional sales leaders and their teams to position and sell services offerings and get new and existing customers to successful outcomes with Infoblox products as quickly as possible.
• Maintain relationships with client security, business, and leadership teams to understand requirements and manage expectations of service, including timing and services to be delivered.
• Provide a timely and regular business forecast that is aligned with Infoblox’s Professional Services financial goals for short, medium, and long term.
• Mentor and guide the Professional Services solutions team on scoping best practices, objection handling and increasing deal size.

Qualifications

• Minimum 7 years of experience leading a pre-sales Professional Services team or leading a Professional Services regional delivery team in a SaaS company.
• Proven experience of playing a key role in the transition of a Professional Services organization from a perpetual license model to a SaaS model.
• Proven track record of working closely with Sales organizations to increase services pipeline, bookings, and services attach rate to ACV / ARR deals.
• Proven track record of meeting and exceeding PS bookings targets at a SaaS company.
• Proven experience of hiring, onboarding, developing, and retaining consultants and managers at a SaaS company.
• Proven experience driving organizational change, behavior, and mindset.
• Demonstrated a sense of urgency and attention to detail.
• Able to structure and process qualitative or quantitative data and draw insightful conclusions.
• Strong customer facing skills. Ability to lead customers to success and to handle escalation.
• Technical background in one or more of the following: data, analytics, networking, and software development.
• Persuasion: able to convince others to pursue a course of action.
• BS/BA or equivalent required; Master’s degree preferred.

Requirements

• First 90 Days: Immerse yourself in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.
• Six Months: Foster outstanding relationships, trust, and collaboration with the global Sales teams. Participate in QBRs, forecast calls, presales activities, and customer escalations. Drive Professional Services offerings attachments to sales opportunities. Get up to speed on Infoblox solutions, engagement models, processes, operations, and tools. Understand the partner and customer landscape and sales cycle.
• One Year: Achieve target bookings targets. Develop new go to market outcome-based services offerings and packages. Participate in programs and initiatives with PS leadership to improve and optimize processes, tools, go to market offerings, and delivery standardization. Foster relationships with key customers. Work closely with implementation partners to ensure enablement and partner delivery success within region.

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $200K - $230K, plus bonus or commissions.