[Hiring] Senior Implementation Manager, Software & Services @Nimble Solutions

Role Description

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes.

• Lead all phases of RCM implementation projects—from kickoff through go-live and stabilization
• Develop detailed project plans, milestones, timelines, and communication cadence
• Ensure deliverables are met on schedule and within defined scope
• Identify risks early, lead issue resolution, and escalate when necessary
• Serve as the primary implementation contact for clients, building trust and maintaining transparent communication
• Facilitate discovery sessions to understand client workflows, systems, and operational needs
• Translate client requirements into actionable tasks for internal teams
• Provide clear expectations on process changes, data requirements, and responsibilities throughout the onboarding cycle
• Partner closely with internal teams, including Operations, IT/Engineering, Product, Billing, Coding, Analytics, and Client Success, to ensure readiness for go-live
• Coordinate system setup, data migrations, EHR/PM integrations, and workflow configuration
• Facilitate knowledge transfer to the ongoing Client Success Manager and Operations team post-go-live
• Maintain accurate project documentation, timelines, status reports, and meeting notes
• Develop and refine implementation checklists, SOPs, templates, and best practices
• Ensure compliance with regulatory, payer, and organizational standards
• Monitor project KPIs, identify gaps, and drive continuous improvement across workflows
• Validate data accuracy during migration, mapping, and testing phases
• Support user acceptance testing (UAT) and troubleshoot issues related to RCM workflows

Qualifications

• 3-5+ years of experience in healthcare revenue cycle management, healthcare operations, or related implementation roles
• Strong understanding of medical billing, coding, charge capture, payment posting, AR management, and denial workflows
• Experience working with EHR/PM systems (e.g., HST, Epic, Athenahealth, eClinicalWorks, NextGen, or similar)
• Demonstrated success managing complex, multi-stakeholder projects
• Excellent communication, stakeholder management, and problem-solving skills
• Proficiency in project management tools and methodologies

Requirements

• Drives Results: Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; leads others to persist despite setbacks or obstacles; establishes clear responsibilities and processes for monitoring work and measuring results.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions; picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.
• Quality Decision-making: Makes sound decisions, even in the absence of complete information; considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
• Customer Focus: Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers marketing messaging and solutions that meet customer expectations.

Location

Remote, with occasional travel expected for team strategy meetings or client kick-offs, as needed.