[Hiring] Senior Implementation Manager @H1

Role Description

As a Sr. Implementation Manager, you will work directly with customers to deliver solutions that are transforming the healthcare landscape. You’ll sit at the intersection of Professional Services, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization. This is a hands-on role combining project ownership, cross-functional coordination, and team advocacy, with meaningful visibility and impact.

You will:

• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our customers
• Develop, iterate on or inform processes to create operational efficiencies within the services organization
• Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
• Be the point of contact for the CSM to get project updates from Product/Engineering
• Manage customer deliverables against Key Performance Indicators (KPIs)
• Partner with Customer Success to ensure high degree of customer satisfaction is achieved through delivery process
• Partner with Product & Engineering to share customer feedback and help inform product initiatives
• Partner with additional internal teams to collaborate and be the voice on the implementation team in cross-functional and strategic meetings

Qualifications

• You’re a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems.
• You balance strong project management discipline with excellent communication and relationship-building skills, and you know how to influence without authority in a fast-moving environment.
• You have a natural ownership mindset and take pride in delivering results.
• You’re comfortable leading high-stakes, customer-facing initiatives.
• You enjoy collaborating cross-functionally and translating technical updates into clear, actionable insights.
• You’ve brought structure to ambiguity and stay calm under pressure.
• You’re energized by building and improving processes that scale.

Requirements

• 5+ years of project management experience
• 2+ years of experience implementing SaaS or data solutions in the healthcare space
• Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
• Track record of success in a results-driven, fast-paced environment
• Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow

Benefits

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe