[Hiring] Senior Implementation Delivery Lead @bswift

Role Description

The Senior Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations throughout the implementation lifecycle. This role serves as a technical and functional subject matter expert, partnering with clients, internal stakeholders, and implementation teams to deliver successful implementations while ensuring a high level of client satisfaction.

• Implementation Leadership & Client Management
  • Serve as the bswift technical and subject matter expert during implementation status meetings and other client-facing meetings throughout the implementation process.
  • Manage client expectations by proactively anticipating challenges, communicating project status, and establishing realistic delivery timelines.
  • Consult clients on industry best practices and recommend system and process improvements to support business objectives.
  • Build and maintain strong client relationships while ensuring a positive implementation experience.
  • Research and recommend system enhancements based on client needs and collaborate with Product Managers and Developers on enhancement specifications.
• Implementation Delivery & Project Execution
  • Own and manage multiple areas of client implementations, including but not limited to:
    • System configuration, testing, and auditing
    • COBRA and Direct Bill setup management
    • Employee communications
    • Vendor integrations
    • Data conversion and migration activities
    • Payroll configuration and implementation activities
  • Monitor project progress to ensure milestones, deliverables, and deadlines are achieved.
  • Collaborate cross-functionally with internal teams to ensure services are delivered accurately, efficiently, and on schedule.
  • Identify project risks proactively and communicate concerns and mitigation strategies to the Implementation Delivery Manager.
  • Research, troubleshoot, and resolve client inquiries related to system functionality, configuration, and process gaps.
• Consulting & Continuous Improvement
  • Stay current on benefits administration industry trends, emerging technologies, and implementation best practices.
  • Recommend improvements to client delivery processes, implementation methodologies, and service models.
  • Support process improvement initiatives that drive operational efficiency and enhanced client outcomes.
  • Contribute to the continuous improvement of implementation tools, documentation, and standards.
• Team Leadership & Development
  • Coach and mentor Implementation Analysts to support successful project delivery and professional development.
  • Provide guidance on implementation best practices, issue resolution, and client communication.
  • Foster collaboration, accountability, and knowledge sharing across the implementation team.
  • Assist in developing team capabilities and promoting high-quality service delivery standards.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field.
• 5+ years of client relationship management, consulting, and implementation experience.
• Current or previous experience with benefits administration platforms, implementation processes, and methodologies.
• Proven experience managing complex client implementations and multiple concurrent projects.
• Demonstrated success developing and maintaining strong relationships with clients and brokers.

Requirements

• Excellent verbal and written communication skills with the ability to effectively engage technical and non-technical audiences.
• Strong customer service orientation with a commitment to delivering exceptional client experiences.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.
• Ability to navigate ambiguity and make sound decisions in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to guide others in resolving complex issues.
• Ability to take initiative, demonstrate resourcefulness, and implement innovative solutions while maintaining quality standards.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, data analysis, and reporting.
• Proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Teams.
• Strong leadership, coaching, and mentoring capabilities.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.