[Hiring] Senior Implementation Consultant @Brightflag

Role Description

Brightflag is seeking an experienced Implementation Manager (IM) passionate about managing enterprise software projects and leveraging product expertise to set customers up for success. As an Implementation Consultant, you’ll lead Brightflag customer implementations, working closely with Customer Success Managers (CSMs), Sales, and Product.

• Manage customer implementations of varying complexity, ensuring customers go live on Brightflag on time and in line with their expectations.
• Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans.
• Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements.
• Optimally configure the Brightflag platform according to project scope and customer requirements.
• Develop a data migration strategy and coordinate with internal resources to ensure its successful execution.
• Collaborate with Product and Engineering teams on customer feature requests and integrations with other systems.
• Work with the assigned Customer Success Manager to identify key factors for a successful implementation.
• Foster long-term customer success by ensuring their needs are met during implementation and aligned for continued growth and satisfaction.

Qualifications

• 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Expertise in project planning and risk management for multiple simultaneous projects.
• Experience as a project manager, product expert, and consultant.
• Familiarity with waterfall and agile (Scrum) methodologies.
• Understanding of data ETL, migration tasks, and software/web technologies.
• Excellent communication, presentation, and customer-facing skills.
• Strong time management, organization, and multitasking abilities.
• Proficient in Microsoft Office, Smartsheet, Jira, and similar tools.
• Deadline-driven, self-motivated, and adaptable to remote work environments.

Requirements

• PMP or CAPM certification (bonus).
• Domain knowledge or expertise in legal management / legal operations (bonus).

Benefits

• Competitive salary of $110,000 - $120,000 & bonus (Experience & Geo Dependent).
• 401(k) plan with company match.
• Comprehensive health insurance.
• Fully flexible work location and work patterns.
• Diverse and inclusive work environment.

Company Description

Brightflag is the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.