[Hiring] Senior Engagement Manager @Clutch

Role Description

Engagement Managers are the driving force behind Credit Union onboarding at Clutch, owning the end-to-end success of implementation projects from kickoff through go-live. This is a builder's role: you'll operate with a high degree of autonomy, defining structure and process where it doesn't yet exist rather than waiting for it to be handed to you. You'll bring a consultative approach to every engagement: diagnosing what a customer actually needs, not just what they ask for, and prescribing the right path forward with confidence.

Partnering closely with Implementation Engineers and internal and external project teams, you'll translate a customer's business objectives into an executable plan and hold every work stream accountable to it.

What You’ll Do

• Drive the full project management lifecycle for a portfolio of onboarding projects.
• Develop project plans and work breakdown structures.
• Run status reporting and communication cadences with executive sponsors.
• Proactively identify and mitigate implementation risk before it threatens a timeline or relationship.
• Hold cross-functional project teams accountable to milestones and quality standards.
• Help build the methodologies that raise the bar for the broader Implementation team.
• Bring your own judgment to ambiguous situations and build structure from scratch.

Within 1 month, you will:

• Ramp into Clutch's implementation methodology and the credit union/banking domain.
• Begin managing your first engagements, understanding each customer's business objectives and current project status.
• Establish initial rapport with customer stakeholders and your internal project team partners.
• Get oriented on the full portfolio you'll own and how it's currently tracking against milestones.

Within 3 months, you will:

• Drive onboarding efforts across your full portfolio of customers.
• Develop detailed project plans and work breakdown structures.
• Produce weekly status reporting and communication plans for executive sponsors and internal/external project teams.
• Proactively identify implementation risks and mitigate them.
• Build strong, trust-based relationships with customer stakeholders.
• Bring clarity and structure to ambiguous or undefined situations.

Within 6 months, you will:

• Execute implementation projects in close partnership with clients' executive-level sponsors.
• Track detailed scope of engagement and work with customers to estimate and execute change orders.
• Develop deep credit union domain and product expertise.
• Coach and mentor project team members.
• Actively contribute to the practices and methodologies that help the Implementation team scale.

Qualifications

• 5+ years of experience in engagement management, professional services, or implementation project management, ideally within enterprise SaaS or fintech.
• A consultative background with experience diagnosing underlying business problems.
• Strong product instincts with genuine curiosity to develop real depth on the Clutch platform.
• Proven track record independently owning a full implementation or project lifecycle.
• A builder's mentality: genuinely energized by creating structure and process.
• Comfort operating with significant autonomy and limited formal support.
• A mindset of using AI as a working tool to continuously sharpen your own process and project execution.
• Demonstrated ability to hold cross-functional partners accountable to deliverables and quality.
• Executive-level stakeholder management skills.
• Hands-on experience with enterprise software implementation across both waterfall and agile methodologies.
• Sound judgment on risk and scope.

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.