[Hiring] Senior Director, Project Services @Hitachi Solutions

Role Description

The Senior Director, Project Services is a leadership role responsible for the strategic and operational oversight of the Project Services organization. This role owns the Project Management discipline end-to-end, including people leadership, delivery standards, performance management, and capability development for all Project Managers.

Reporting into the VP, Delivery Excellence & Operations, the Senior Director leads multiple Directors of Project Services, each responsible for a defined team of Project Managers. Through these leaders, the Senior Director ensures consistent, high-quality project delivery outcomes, strong customer satisfaction, and a scalable, sustainable Project Management practice.

This role plays a critical part in advancing delivery excellence by driving consistency in methodology and execution, developing Project Management talent, and fostering a culture of accountability, continuous improvement, and client-centric delivery.

Key Responsibilities

• People & Leadership
  • Provide strategic leadership for the Project Management team, with accountability for performance, engagement, development, and retention.
  • Lead, coach, and empower the Directors of Project Services, ensuring strong people leadership, clear accountability, and consistent management practices across all Project Managers.
  • Ensure effective career development planning, performance management, succession planning, and role clarity for Project Managers at all levels.
  • Partner with Human Resources to support effective hiring, onboarding, performance feedback, recognition, and corrective action where required.
  • Champion Hitachi Core Values to build a high-performing Project Services organization.
  • Own and oversee the mid-year and annual performance management process for Project Services.
• Delivery Excellence & Governance
  • Establish and maintain project management standards and best practices to ensure predictable, high-quality delivery outcomes.
  • Ensure consistent application of delivery methodologies, controls, and reporting across the project portfolio.
  • Drive a strong customer-first mindset across the PM community through coaching, mentoring, and feedback via the Directors.
  • Provide senior oversight and escalation support for at-risk or complex projects, ensuring timely intervention and recovery.
  • Work closely with the Governance team to ensure compliance within the defined parameters and drive timely execution for action required by the Project Services team.
  • Partner closely with Delivery Go-to-Market, the Domain, and Sales to align Project Services with broader delivery and business objectives.
• Workforce Planning & Resourcing
  • Partner with the Americas Resourcing Group to support centralized staffing, utilization management, and capacity planning for Project Managers.
  • Collaborate with GDC Global Development Centre and regional leaders to optimize staffing models and ensure the right PM capabilities are aligned to project demand.
  • Ensure appropriate workforce planning to balance utilization, employee well-being, and delivery quality.
• Performance Management & Reporting
  • Track key metrics for Project Services, including utilization, project health and delivery performance.
  • Hold Team accountable for driving action on key metrics, PM performance, upskilling, certifications, and development goals.
  • Own Project Services performance reporting, including regular Rhythm of the Business (ROB) reporting.
  • Use data-driven insights to identify trends, risks, and improvement opportunities across the project portfolio.
• Strategic Contribution
  • Lead and contribute to initiatives that advance delivery excellence, operational maturity, and scalability of the Project Services function.
  • Act as a thought leader for Project Management within the organization, continuously improving tools, processes, and ways of working.
  • Support organizational change initiatives related to delivery transformation, growth, and innovation.

Qualifications

• Proven experience building, scaling, and leading a Project Management function within a professional services or technology delivery environment.
• 10+ years of experience in project delivery and people leadership, with demonstrated success leading large teams and multiple people managers.
• PMP certification required.
• Candidates with PROSCI certification (or equivalent) preferred.
• Strong leadership capability with a focus on coaching, mentoring, and developing high-performing teams.
• Excellent communication and stakeholder management skills, with the ability to influence at senior and executive levels.
• Deep understanding of project delivery governance, performance management, and portfolio-level oversight.
• Strong analytical and organizational skills, with experience defining, tracking, and acting on delivery and utilization metrics.
• Customer-centric mindset with a track record of driving consistent, high-quality delivery outcomes.
• Strong technical skills with Project Management Tooling (Microsoft Project, Azure DevOps, or equivalent tools).

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work

Additional Information

• Base Salary Pay Range*:
  • $190,000 - $259,000 USD
  • $180,000 - $247,000 CAD
• WHILE THIS ROLE IS REMOTE, YOU MUST BE A CITIZEN OF THE UNITED STATES/CANADA, OR HAVE THE ABILITY TO WORK WITHIN THE USA/CANADA WITHOUT SPONSORSHIP.
• We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.