[Hiring] Senior Director - Infrastructure & Operations Delivery @Florida Blue

Role Description

The Senior Director Infrastructure & Operations Delivery is a strategic leadership role responsible for driving end-to-end customer delivery excellence, operational performance, and large-scale project execution across the organization's infrastructure portfolio. This leader serves as the primary accountability owner for customer satisfaction, delivery commitments, and the successful execution of complex, enterprise-wide infrastructure programs. The ideal candidate is a results-driven executive who combines deep technical acumen with exceptional relationship management and organizational leadership capabilities.

Qualifications

• 10+ years’ related work experience in Infrastructure & Operations, IT delivery, or technology services
• 5+ years’ direct supervisory/management experience
• Related Bachelor’s degree or additional related equivalent work experience in Information Technology, Computer Science, Engineering, Business Administration, or a related field
• Demonstrated track record of delivering large-scale infrastructure programs ($10M+) on time and within budget
• Deep expertise in infrastructure domains including data center operations, cloud platforms (AWS, Azure, GCP), networking, and end-user computing
• Proven ability to manage executive customer relationships and drive measurable improvements in customer satisfaction
• Experience with ITIL, PMP, or equivalent delivery/service management frameworks
• Exceptional communication, executive presentation, and stakeholder management skills

Requirements

• Master’s degree in a related field (MBA or a related technical field) - preferred
• PMP, PgMP, ITIL v4, or relevant cloud certifications (AWS, Azure, Google) - preferred
• Experience in a managed services, professional services, or consulting environment - preferred
• Familiarity with DevOps, SRE practices, and AIOps tooling - preferred
• Experience in regulated industries (healthcare, finance, government) - preferred

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available
• A comprehensive wellness program

Company Description

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.