[Hiring] Senior Director, Global Technology PMO Leader @Direct Travel

Role Description

The Global Technology PMO Leader is a senior technology leader within IT Enterprise Services (ITES), accountable for building and scaling a global, value-driven Technology Portfolio Management Office that spans multiple technology domains within Direct Travel: Travel Operations, Infrastructure, Security, and Enterprise Services.

This role owns the Technology PMO operating model, evolving the IT Enterprise Services Value Driven Portfolio Model into a single enterprise framework that standardizes how technology work is intaken, prioritized, funded, governed, delivered, and measured against defined value drivers, while tailoring standards to the distinct needs of each domain.

The leader runs a global organization of Program Managers, Atlassian Technical Analyst, and leads through data: using the Atlassian platform, automation, and AI to replace manual status gathering with real-time portfolio insight and executive-ready reporting for the SVP of ITES, the CIO, and the Executive Leadership Team.

This is a leader who operates comfortably at both the strategic and hands-on level, setting portfolio and reporting strategy while stepping directly into business-critical programs when needed.

Responsibilities

• Own and evolve the Global Technology PMO operating model, extending a Value Driven Portfolio Model into a unified framework across Technology Operations, Infrastructure, Security, and Enterprise Services.
• Define and continuously mature PMO standards for each technology domain (e.g., change and release coordination for Operations, lifecycle and capacity planning for Infrastructure, risk and control alignment for Security, product and platform delivery for Enterprise Services).
• Lead technology intake and portfolio prioritization, aligning investment to defined Value Drivers (Revenue Growth, Increased Efficiency, Customer/Employee Retention, Risk & Compliance, Foundation/Tech Debt).
• Establish governance cadences, stage gates, and delivery artifacts (charters, cost/benefit analysis, RAID logs, status reporting) across the lifecycle, while adhering to an Agile methodology.
• Manage portfolio-level capacity, dependencies, and financials (budget vs. actuals, CapEx/OpEx) across global teams, proactively surfacing and resolving cross-program risks.
• Own and evolve the technology organization's Agile delivery framework, defining a common, right-sized model (Scrum, Kanban, and hybrid/waterfall where appropriate).
• Lead quarterly planning and cross-team release coordination to ensure global teams plan together and deliver predictably.
• Measure and coach Agile maturity using delivery metrics such as velocity, cycle time, predictability, and flow.
• Own executive technology portfolio reporting, including the CIO Key Initiatives monthly update and ELT-level briefings.
• Lead a reporting-by-automation model: replace manual status collection with automated dashboards sourced from systems of record.
• Define and track PMO and portfolio KPIs to drive continuous improvement and investment decisions.
• Apply AI and automation to PMO workflows, ensuring appropriate data governance and responsible-AI guardrails.
• Direct the Atlassian Technical Analyst to design and maintain a standardized global Atlassian portfolio architecture.
• Lead, coach, and develop a global organization of Program Managers and Technical Analysts.
• Directly lead or provide oversight of business-critical, cross-functional technology programs.
• Partner closely with various leaders to remove roadblocks and elevate delivery maturity.
• Champion change management and communication for the PMO operating model and reporting standards.

Qualifications

• Bachelor's degree plus 12+ years of experience in technology program, portfolio, or project management.
• 6+ years leading a PMO or portfolio function and managing managers or other leaders.
• Demonstrated success building or scaling a technology PMO that spans multiple domains.
• Experience leading global, distributed teams and portfolios across multiple regions and time zones.
• Proven track record delivering executive and ELT-level portfolio reporting.
• Deep hands-on experience using the Atlassian platform as a portfolio management and reporting system.
• Experience sponsoring or overseeing enterprise-wide transformation programs.
• Practical understanding of how AI and automation can be applied to portfolio management and reporting.
• Proven experience designing and implementing an Agile delivery framework across multiple teams.
• Executive presence with excellent communication, influencing, and conflict-resolution skills.
• Strong financial and analytical acumen, including portfolio budgeting and benefits realization.
• Demonstrated ability to lead organizational change and drive adoption of new operating models.

Preferred Qualifications

• PMP, PgMP, or PfMP certification; SAFe SPC or Lean Portfolio Management (LPM) certification.
• ITIL 4 certification or experience aligning PMO practices with IT service management.
• Atlassian certifications or experience with Atlassian Analytics, Jira Align, or AI capabilities.
• Experience deploying generative AI or copilot tools for reporting or portfolio management use cases.
• Experience with BI and visualization tools such as Power BI or Tableau.
• Experience supporting security and compliance programs.
• Experience in travel, hospitality, or global services organizations.
• Experience leading portfolios through M&A integration or platform consolidation.

Benefits

• Medical, Dental, and Vision benefits.
• Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.

Company Description

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses.

Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step.

For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer.

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