[Hiring] Senior Delivery Manager @Imprint

Role Description

As the Senior Delivery Manager on the Solutions Engineering team, you will own the end-to-end delivery of partner implementations, ensuring our brand partners have a seamless experience throughout the delivery lifecycle. You will manage multiple concurrent implementation workstreams, coordinate across internal teams and external partners, and own the technical relationships with our partners.

Key Responsibilities

• Partner Expansion and Delivery:
  • Lead the delivery of new features, capabilities, and product expansions for existing partner programs.
  • Translate partner and business goals into clear project plans, milestones, dependencies, and success criteria.
  • Manage multiple concurrent initiatives from initial scoping through testing, launch, and post-launch stabilization.
  • Build and maintain delivery timelines and status reporting to keep stakeholders aligned on progress and priorities.
• Stakeholder Management:
  • Serve as the primary delivery point of contact for partner stakeholders and internal teams, aligning product, engineering, compliance, and go-to-market functions to hit delivery milestones on time and at quality.
  • Build trusted relationships with partner teams and internal leadership to influence decisions and drive accountability.
• Technical Coordination:
  • Work closely with Lead Solutions Engineers to define integration scope, troubleshoot technical issues in real time, and guide partners through APIs, payment processing flows, and operational dependencies.
  • Develop a working understanding of partner systems, e-commerce platforms, and the payments ecosystem to provide actionable feedback on integration frameworks.
• Process and Tooling:
  • Build and refine delivery processes, frameworks, and reporting to increase visibility, reduce cycle time, and improve the consistency of partner implementations.
  • Leverage AI tools and technologies to drive efficiency across the delivery lifecycle and champion their adoption across the team.
• Cross-Functional Collaboration:
  • Partner with product and engineering teams to drive delivery priorities, surface partner feedback, and ensure integration solutions are scalable and aligned with Imprint's platform roadmap.
• Risk and Escalation Management:
  • Proactively identify delivery risks, develop mitigation plans, and escalate issues with clear context and recommended solutions.

Your First 90 Days

Within your first 90 days, you will be fully embedded in the Solutions Engineering team and independently owning a portfolio of partner implementations end to end. You will have built strong working relationships with Lead Solutions Engineers, product, engineering, and go-to-market stakeholders. You will be driving delivery cadences, stakeholder communication, and milestone tracking across your programs, and contributing to delivery playbooks and process improvements that raise the bar for how we implement.

Qualifications

• 7+ years of experience in technical delivery management, program management, or complex integration delivery, with meaningful time spent in payments, fintech, or financial services.
• Proven ability to manage multiple concurrent, multi-stakeholder implementation projects with a structured and analytical approach.
• Strong understanding of payments infrastructure including payment processing, card networks, ACH, and related systems.
• Experience working directly with external partners or clients during technical implementations, with the ability to navigate both technical discussions with engineering teams and commercial conversations with partner stakeholders.
• Familiarity with APIs, system integrations, and e-commerce platforms.
• Excellent written and verbal communication skills across technical and non-technical audiences, with the ability to present clearly to executive stakeholders.
• High level of ownership with the ability to proactively drive priorities, unblock teams, and push programs to completion.
• Curiosity about AI tools and a willingness to explore how emerging technologies can enhance delivery speed and quality.
• Experience in co-branded credit card programs or card issuing/processing is a plus.
• Collaborative mindset with a problem-solving approach and strong attention to detail.

Benefits

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Flexible paid time off.
• Fully covered, high-quality healthcare, including fully covered dependent coverage.
• Additional health coverage includes access to One Medical and the option to enroll in an FSA.
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity.