[Hiring] Senior Consultant, Program Management @FiveBy

Role Description

We are looking for a Senior Consultant in Program Management to join our team! In this role, you will serve as the connective tissue between client stakeholders, fraud investigators, data analysts, and practice leadership — translating fraud strategy into structured workstreams and driving delivery against program milestones. The ideal candidate will bring 8+ years of program or project management experience, a solid understanding of fraud operations or trust & safety, and a proven ability to lead complex, multi-phase client engagements with rigor and precision.

Responsibilities

• Program Delivery & Stakeholder Management
  • Define, plan, and manage workstreams across fraud operations engagements (fraud investigation, pattern analysis, mitigation, and program enablement); translate priorities into actionable tasks with clear owners and timelines.
  • Facilitate cross-functional working sessions and serve as primary or backup point of contact for client program management stakeholders.
  • Own program documentation (scoping, timelines, action logs, decision records) and track and communicate risks, dependencies, and blockers through to resolution.
  • Coordinate deliverable production across FiveBy team members, ensuring quality and on-time delivery.
  • Author meeting agendas and action item logs; produce monthly program reports and executive-facing updates, including quarterly reporting contributions.
• Fraud Operations Support & Program Enablement
  • Coordinate across fraud investigation and data analytics teams to surface and document fraud patterns, trends, and heuristics.
  • Support development of fraud metrics, dashboards, and reporting views in partnership with Sr. Data Analysts.
  • Document fraud investigation workflows, case triage procedures, escalation frameworks, playbooks, and case closure standards.
  • Assist in tooling requirements definition and tool recommendations for investigator enablement.
  • Facilitate translation of fraud findings and mitigation recommendations into structured, client-ready deliverables.
  • Contribute to fraud program maturity assessments and operationalization planning.

Expectations at This Level

• Strong command of program management methodology and its practical application in client delivery settings.
• Solid understanding of FiveBy's fraud and trust & safety domain areas, or directly transferable experience.
• Demonstrated ability to work with significant independence across complex, multi-stakeholder programs.
• Ability to manage a portfolio of high-complexity tasks and deliverables concurrently.
• Periodic team, project, or workstream lead responsibilities.
• Proactively surfaces opportunities to expand or deepen client engagements through effective communication of FiveBy's capabilities.

Experience & Education

• Bachelor's degree or higher in Business, Management, Computer Science, Engineering Management, or a related field — OR equivalent professional work experience.
• 8+ years of professional experience in program or project management, operations, or a related consulting discipline.
• 3+ years of experience in one or more of FiveBy's domain areas (anti-fraud, trust & safety, online security, payments risk, marketplace integrity) or a directly transferable field.
• 2+ years in a consulting or client-facing professional services environment.

Preferred

• Experience managing fraud operations or trust & safety programs for a platform, marketplace, or payments business.
• PMP and/or PgMP certification.

Knowledge & Skills

• Proficiency in Agile, Scrum, or other project management methodologies.
• Strong written and verbal communication skills; ability to produce clear documentation and client-ready reporting.
• Demonstrated ability to manage and align cross-functional stakeholders.

Preferred

• Familiarity with fraud typologies (account abuse, promo fraud, synthetic identity, referral abuse, payment fraud), investigation workflows, and fraud analytics or case management platforms.
• Experience with data tools and dashboarding (e.g., Mode, Tableau, Power BI) at a program-coordination level.

Work Environment and Physical Demands

In order to perform this role, the selected employee must be able to operate within a standard office environment, with or without reasonable accommodation. This includes the ability to withstand long periods of staring at a computer screen, exposure to fluorescent lights, and repetitive motion associated with writing and/or continuous computer use. This role requires the ability to stand or sit for long periods of time, communicate with others via speech or text, and use hands or other tools to operate a computer and keyboard. Light to moderate lifting may be required. Due to the nature of our work, employees must be able to uphold the stress of traveling to client sites as well as adapt (within reason) to the conditions of client sites. Regular, predictable attendance is required, as is the ability to work outside of standard business hours as business needs dictate.

Accommodation

If you require accommodation due to a documented disability covered under the Americans Disability Act, click here to submit your accommodation request. To be eligible for accommodation under the ADA, applicants must meet the minimum qualifications of the position for which they are applying.