[Hiring] Senior Consultant, Process Improvement @TTEC

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Consultant, Process Improvement working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

You will work with senior leaders to identify, prioritize, and execute initiatives that drive measurable outcomes in quality, cost, speed, customer experience, and employee engagement. You will integrate Lean Six Sigma (LSS) methods with Agile and Lean Portfolio Management practices—helping teams remove waste, improve flow, reduce variation, and scale continuous improvement across value streams.

You’ll report to the Group Vice President, Enterprise Transformation Office.

During a Typical Day, You’ll:

• Enterprise Transformation & Portfolio Alignment: Collaborate with the Global VP of Transformation/LPM to develop and maintain a prioritized portfolio of improvement initiatives aligned to strategic objectives and OKRs.
• Operational Excellence & Continuous Improvement: Lead high impact DMAIC/DMADV projects from charter to control, using statistical methods and data visualization to quantify baselines, measure impact, and sustain gains, standardize processes and controls; implement PokaYoke, 5S, SMED, and visual management where applicable.
• Change Leadership & Stakeholder Engagement: Translate improvement insights into actionable roadmaps; facilitate workshops (Kaizen, A3 thinking, fishbone, hypothesis-driven problem solving).
• Data-Driven Decision Making: Define and track KPIs, leading/lagging indicators, and control plans; build dashboards and cadences that sustain improvements post-implementation and use statistical analysis (e.g., hypothesis testing, regression, DOE, capability analysis) to validate root causes and solutions.
• Agile Transformation Integration: Work with Agile Coaches, RTEs, Product Management, and Finance to align CI work with Program Increments, PI Objectives, and Lean Budget Guardrails and improve flow metrics (cycle time, WIP, throughput, predictability), reduce handoffs, and optimize value delivery across teams of teams.

Qualifications

• Lean Six Sigma Black Belt (from a recognized certifying body) with 5–8+ years leading cross-functional process improvement initiatives.
• Demonstrated success delivering hard-dollar savings and measurable performance uplift in complex, multi-stakeholder environments.
• Strong command of DMAIC/DMADV, value stream mapping, and statistical analysis (Minitab, JMP, or equivalent).
• Experience working within Agile/Lean Portfolio environments; familiarity with Scrum and Kanban practices.
• Exceptional facilitation, executive communication, and stakeholder influence skills.

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Company Description

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.