[Hiring] Senior Clinical Program Manager @ProofPilot, Inc.

Role Description

The Senior Clinical Program Manager will be responsible for facilitating and successfully delivering implementations of the ProofPilot product suite. He/She will support the product team on assigned projects from inception to completion and assist the customer success team on day-to-day project management and client management activities.

• Manage and deliver successful customer implementations
• Build customer loyalty by providing exceptional service during Implementation
• Collaborate with Technical and Product teams to ensure application meets customer needs
• Support pre-sales team with sales activities for the ProofPilot product suite as needed
• Assist customer with current and future state business process definition
• Interact with Support team to ensure a smooth hypercare period and handover post-implementation
• Maintain expert knowledge of IRB and EC approval requirements
• Maintain familiarity with GCP guidelines
• Serve as the primary point of contact for delivery with assigned accounts
• Schedule and run project meetings and routine governance meetings
• Provide frequent and routine updates on key account project status
• Participate in continuous improvement of customer success plans that drive customer adoption, retention, and satisfaction
• Establish metrics and KPIs to measure the effectiveness of customer success initiatives
• Collaborate with cross-functional teams to ensure customer needs are met and exceeded

Qualifications

• Bachelor's degree
• Demonstrated expertise with a minimum of 3 - 5 years in clinical research or pharmaceutical industry
• Previous experience at clinical trial sites is highly desirable
• In-depth knowledge of clinical research, spanning study start-up, execution, clinical operations, and close-out for Phase I-IV trials
• Proven experience in collaborating within cross-functional teams
• Familiarity with or experience in SaaS product models
• A positive attitude and a strong willingness to learn
• Exceptional problem-solving, organizational, and leadership skills are crucial
• Excellent communication skills are a must, enabling effective conveyance of messages to both study team members and external partners, including vendors and consultants