[Hiring] Senior Associate, Process Manager @Capital One

Role Description

We are seeking a highly motivated, detail-oriented, and experienced Senior Associate, Process & Controls Manager to join the Business Cards & Payments team. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

As a Process & Controls Manager on our Business Operations team, you will work on multiple initiatives. These could include:

• Working closely with a small team to develop a pilot, with a focus on developing process instructions and monitoring strategy.
• Using enterprise-standard business process management tools to monitor, learn from, and improve existing processes.
• Leveraging qualitative and quantitative data to develop and prioritize improvement agendas.
• Planning and implementing strategic changes, ensuring process artifacts and strategies are updated (focusing on risk management and associate readiness).

A successful candidate for this Sr. Associate, Process & Controls Manager role will:

• Ensure processes are documented, projects are prioritized, and business objectives are met.
• Support control creation, revision, and assist in the planning and execution of control assessments and hygiene.
• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership.
• Identify and drive improvements that streamline, automate, and reduce risks of processes that would improve internal/external customer experience.
• Work with business partners to identify, manage, and mitigate risk to Capital One.
• Develop a strong understanding of risks, requirements, controls, processes, and corrective actions through review and evaluation.
• Exhibit creative thinking and problem solving skills to achieve desired outcomes, by bridging gaps, improving and clarifying needs and providing appropriate solutions that are scalable, standardized, and operational ready.
• Further the Well Managed agenda within Card to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem.
• Collaborate with others across multiple departments and lines of business.

Requirements

• A secure home office environment that is free from background noise and distractions.
• A reliable private internet connection that is not supplied via cellular data or hotspot.
• A private network that is password protected where you have ownership or line of sight to every device on the network.
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP).
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions.
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred.
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.

Preferred Qualifications

• Bachelor’s Degree or military experience.
• At least 1 year of experience in Draw.io or Lucid.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Compensation

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Remote (Regardless of Location): $80,800 - $92,200 for Sr. Process Manager.
• Richmond, VA: $80,800 - $92,200 for Sr. Process Manager.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.