[Hiring] SCRUM MASTER @Empower AI Inc.

Role Description

Empower AI is seeking a Scrum Master to enable Agile delivery for DCSA Customer Support Services. The Scrum Master guides cross-functional teams delivering customer support, IT service management, automation, analytics, and application capabilities against a government-prioritized backlog. The role serves as a servant leader and Agile coach, facilitating transparent planning and delivery, removing impediments, protecting team focus, and helping Government stakeholders, product owners, and delivery teams maintain a shared understanding of priorities, dependencies, risks, and outcomes. Work is performed in a compliance-driven environment requiring documented testing, stakeholder demonstrations, formal acceptance, and controlled releases. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS A REMOTE ROLE BASED WITH UP TO 10% OF TRAVEL INVOLVED.

Job Duties

• Facilitate Agile ceremonies for assigned delivery teams, including sprint planning, daily scrums, backlog refinement, sprint reviews, retrospectives, and release-planning activities.
• Partner with Government product owners and technical leads maintaining a prioritized, well-defined backlog of epics, features, user stories, defects, and technical-debt items aligned to mission outcomes.
• Coach teams and stakeholders on Scrum values, Agile practices, estimation, acceptance criteria, Definition of Ready, Definition of Done, and continuous improvement methods.
• Identify, track, and remove impediments; coordinate resolution of cross-team dependencies, environmental constraints, approvals, and resource conflicts that affect sprint commitments.
• Maintain transparent delivery metrics and dashboards, including sprint velocity, burndown or burnup, backlog health, work in progress, release readiness, and impediment status; communicate meaningful trends and risks to program leadership and Government stakeholders.
• Coordinate demonstrations of completed work, support User Acceptance Testing, and ensure stories are closed only after documented stakeholder acceptance and required evidence are complete.
• Facilitate retrospectives and maintain actionable improvement plans; track commitments through completion and promote measurable improvements in team predictability, quality, and customer outcomes.
• Support planning and coordination across application development, ITSM platform development, automation, analytics, UX, cybersecurity, infrastructure, and service management teams.
• Ensure Agile delivery aligns with Government change, configuration, release, security, and quality-management processes, including required test evidence, release notes, rollback plans, and approvals.
• Assist with dependency mapping, risk management, capacity planning, and roadmap development for iterative delivery and larger releases.
• Promote disciplined use of approved work-management and collaboration tools; maintain accurate sprint artifacts, decision records, action items, and status reporting.
• Support the transition of work from development through deployment and operational support, including knowledge transfer and post-implementation review activities.

Qualifications

• Bachelor's degree and a minimum of 5 years of related experience; an additional 4 years of related experience may be substituted for the degree.
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Minimum of 3 years of experience serving as a Scrum Master, Agile Delivery Lead, or Agile Coach for software development or IT-service delivery teams.
• Demonstrated experience facilitating Scrum ceremonies, managing impediments and dependencies, and coaching cross-functional teams and stakeholders in Agile practices.
• Experience translating business needs into well-formed user stories, acceptance criteria, and prioritized backlog items with product owners and technical teams.
• Experience with Agile work-management tools such as Jira, Azure DevOps, ServiceNow Agile Development, or comparable platforms.
• Experience with Agile metrics, delivery reporting, risk management, sprint forecasting, and stakeholder communications.
• Experience supporting User Acceptance Testing, formal stakeholder demonstrations, and controlled release or change management processes.
• Strong facilitation, conflict-resolution, organizational, written, and verbal communication skills.

Requirements

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or comparable Agile certification.
• ITIL 4 Foundation or higher certification.
• Experience supporting Department of War, DoD, Intelligence Community, or other compliance-driven Federal IT environments.
• Experience with ServiceNow Agile Development, Jira, Azure DevOps, or comparable work-management tools.
• Experience with customer-experience metrics, dashboards, automation, Power BI, or service-portal modernization.
• Experience scaling Agile delivery across multiple teams and coordinating program increments, releases, or enterprise roadmaps.

Physical Requirements

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 35 pounds
• Travel by land or air transportation 10%