[Hiring] Scrum Master @Collectivus

Role Description

The Scrum Master owns delivery cadence, team flow, capacity visibility, and blocker removal for a cross-functional digital product team spanning engineering, data, enterprise systems, and design. This role is accountable for how the team works:

• Whether ceremonies drive real decisions
• Whether capacity and commitments are visible
• Whether blockers get cleared before they cost a sprint

This role ensures the team can do its best work, consistently.

Key Responsibilities

• Own delivery cadence: sprint rhythm, ceremony effectiveness, and team operating norms.
• Own capacity visibility, ensuring leadership and the Product Owner always have an accurate read on what the team can realistically take on.
• Own blocker removal, proactively identifying and resolving impediments — technical, organizational, or interpersonal — before they slow delivery down.
• Own team flow, monitoring work-in-progress, cycle time, and throughput to keep work moving smoothly through the pipeline.
• Own the health of the delivery process, changing it when it stops working rather than defending it out of habit.
• Accountable for: Throughput, delivery predictability, cycle time, and team flow health.

Ceremonies & Cadence

• Facilitate sprint planning, daily standups, sprint reviews, and retrospectives so each ceremony drives a real decision or improvement, not a status recital.
• Partner with the Product Owner to bring triaged, ready work into the sprint.
• Keep sprint scope protected once committed, surfacing and pushing back on mid-sprint scope change.
• Run retrospectives that produce concrete process changes, and track that those changes actually stick.

Flow & Capacity

• Track and report team capacity, velocity, and commitment reliability on a consistent cadence.
• Monitor work-in-progress limits, cycle time, and throughput; identify bottlenecks in the delivery pipeline and drive changes to resolve them.
• Maintain clear, accurate forecasts so the Product Owner and engineering leadership can plan with confidence.
• Flag capacity risks early, each with a likely impact and a path to resolution.

Delivery Health & Process

• Track delivery health — flow, throughput, and predictability trends — and report status on a weekly cadence to the Head of Product Engineering.
• Continuously improve team process and tooling; remove ceremonies or steps that no longer earn their place.
• Coach the team and functional leads on Agile/Scrum principles, fostering self-organization and continuous improvement.
• Partner with the Product Owner to keep delivery process aligned with sprint commitments and release scope.
• Establish and track flow metrics, including cycle time, throughput, capacity utilization, and blocker resolution time, to identify opportunities and drive improvements in delivery performance.

Communications & Collaboration

• Serve as the team's primary point of contact for questions on process, capacity, and impediments.
• Communicate team flow health, risks, and blockers clearly to the Product Owner and cross-functional stakeholders.
• Work directly with the Product Owner, UX designer, developers, business systems analysts, and engineers day-to-day.
• Facilitate cross-team coordination with other Scrum Masters and Product Owners to manage dependencies across teams.

Qualifications

• 3+ years of experience as a Scrum Master or in an equivalent agile delivery role, with demonstrated ownership of team flow and delivery predictability.
• Experience facilitating delivery for multi-platform or cross-functional teams.
• Strong working knowledge of Agile/Scrum and Kanban methodologies.
• Comfortable using flow, capacity, and delivery data to identify bottlenecks and drive process improvement.
• Experience with agile tooling (e.g., Jira, Linear, Azure DevOps) for tracking capacity, velocity, and flow metrics.

Preferred Qualifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent certification.
• Experience in enterprise software environments.
• Familiarity with SAFe or other scaled agile frameworks.
• Background coaching multiple teams simultaneously.
• Experience working with digital products at scale and within data-driven product teams.

Company Description

Collectivus Holdings is a dynamic business group encompassing many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century's worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

• Website: https://www.collectivusholdings.com
• Locations: Nashville – Garland – Aarhus – Lisbon – Worldwide