[Hiring] Senior Scrum Master @First American

Role Description

First American Trust is seeking an experienced Senior Scrum Master to help agile teams deliver meaningful business outcomes through effective Lean-Agile practices. The Senior Scrum Master is a senior agile practitioner who serves as a servant leader, coach, facilitator, and change agent. This role helps teams improve effectiveness, delivery flow, transparency, and predictability while supporting First American Trust’s business agility roadmap.

The Senior Scrum Master works closely with Product Owners, delivery teams, leaders, stakeholders, Release Train Engineer and other Senior Scrum Masters to strengthen Agile practices, remove systemic barriers, and improve how work moves from concept to customer value.

What You'll Do:

• Facilitate and drive effective Scrum and Agile events, including daily sync, backlog refinement, iteration planning, iteration reviews, and retrospectives.
• Ensure events are purposeful, well prepared, inclusive, and result in clear decisions, actions, or improvement commitments.
• Coach teams in Scrum, Kanban, Lean-Agile principles, self-organization, collaboration, continuous improvement, and effective delivery practices.
• Build a safe, trusting, and inclusive team environment where concerns can be raised openly and addressed through problem solving.
• Partner with Product Owners to improve backlog health, prioritization, refinement, sprint readiness, PI Planning readiness and alignment to customer and business outcomes.
• Help teams establish meaningful sprint goals and improve delivery predictability, quality, flow, and accountability.
• Independently identify, understand, track, escalate, and help remove impediments, risks, dependencies, and organizational barriers.
• Lead structured problem-solving conversations that help teams and stakeholders address the causes of delivery challenges.
• Protect the team from unnecessary interruptions while maintaining appropriate transparency with stakeholders and leadership.
• Use Jira and other Agile tools to maintain accurate delivery information and communicate relevant metrics, trends, risks, dependencies, and progress.
• Use delivery metrics to support transparency, learning, and improvement rather than individual performance evaluation.
• Facilitate retrospectives that produce meaningful, documented improvement actions and coach team to follow through on those commitments.
• Coordinate with engineering leaders, managers, architects, business partners, and other Scrum Masters to resolve cross-team challenges.
• Represent the team in Coach Sync, ART Sync, and other ART-level coordination events.
• Help teams prepare for and participate effectively in PI Planning, including readiness, planning inputs, objectives, dependencies, risks, and commitments.
• Collaborate with other Senior Scrum Masters and Agile practitioners to share effective practices, lessons learned, facilitation techniques, and approaches for improving team and organizational agility.
• Contribute to the Lean-Agile Office’s business agility roadmap and the continued evolution of First American Trust’s Agile operating model.
• Demonstrate servant leadership, situational awareness, emotional intelligence, adaptability, and a growth mindset.

Qualifications

• 5-7 years of experience applying Scrum and Agile methods as scrum master of an agile software delivery team.
• Prefer 1-2 years of experience in the Scaled Agile Framework.
• Experience coaching Agile teams across different team sizes, levels of maturity, and delivery contexts.
• Strong knowledge of Scrum, Kanban, Lean-Agile principles, and continuous improvement practices.
• Demonstrated ability to lead Scrum events and create environments that promote participation, accountability, transparency, and psychological safety.
• Experience coaching teams and Product Owners on Agile practices, backlog health, collaboration, and delivery effectiveness.
• Demonstrated ability to identify, escalate, and resolve impediments, delivery risks, dependencies, and organizational barriers.
• Strong understanding of backlog management, prioritization, refinement, sprint planning, sprint goals, and outcome-based delivery.
• Moderate to expert-level experience with Jira or comparable Agile delivery tools.
• Exceptional written and verbal communication skills, including the ability to communicate clearly with technical and nontechnical audiences and senior leadership.
• Strong facilitation, conflict-resolution, negotiation, stakeholder-management, and problem-solving skills.
• Ability to influence without formal authority and work effectively in a cross-functional, fast-moving environment.
• Certified ScrumMaster or SAFe Advanced Scrum Master certification is required.
• Bachelor’s degree in Business, Information Technology, or related fields.

Requirements

• Pay Range: $112,400.00 - $149,800.00 Annually.
• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.