[Hiring] SaaS Implementations Project Manager @Employment Hero

Role Description

Our Implementations Teams are responsible for implementing the Employment Hero platform with our high-value customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers' needs within the Employment Hero platform.

As a SaaS Implementations Project Manager, you will be the primary contact point for high value customers during implementations, which means you will be responsible for:

• Project time, cost, quality, and customer satisfaction.
• Working with Implementation Specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers.

Your key focus areas will be:

• Managing multiple software implementation projects for our high value customers (20-30 projects).
• Managing the customer’s journey from the completion of sale, to system go-live, and business as usual.
• Leading the customer project by working with other project team members (Payroll & HR Consultants and Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner.

This will include the following:

• Managing customer communications.
• Ensuring that issues are swiftly resolved.
• Effective and efficient utilisation of resources.
• Executing project management fundamentals.
• Ensuring the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly reviewing and improving our delivery processes.

Qualifications

• 3+ years project managing the delivery of SaaS implementations to small and medium sized business customers.
• 3+ years managing a portfolio of projects (up to 50 at any one time).
• Project Management qualification is highly desirable.
• Experience with HR and Payroll is highly desirable but not essential.
• Process innovation and improvement experience.
• High level of written and verbal communication including stakeholder engagement and stakeholder management.
• Effective and efficient utilisation of resources.
• Strong time management and schedule management skills.
• Attention to detail with exceptional risk management skills.

Benefits

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting-edge tools to amplify your work, knowledge and outputs.
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• You’ll also have access to a wide range of benefits that includes a WFH office expense budget, and outstanding learning & development opportunities.
• We’re AI-first, so you may meet some of our AI tools early in the process.