[Hiring] Retail HVAC Program Manager @JLL

Role Description

JLL is seeking a Retail HVAC Program Manager to lead the strategic planning and execution of a large-scale HVAC capital replacement program across a retail portfolio. This role oversees the development and management of an annual capital plan covering approximately 150 sites and a $20M budget. The successful candidate will bring deep technical knowledge of HVAC systems combined with strong program management capability, driving a "Like-for-Better" replacement strategy that prioritizes:

• Properly sized equipment
• Improved maintainability
• Energy efficiency
• Modernized controls

This individual will serve as the connective tissue between facility operations, strategy teams, vendors, manufacturers, and client stakeholders, ensuring projects move from early identification through completion with accuracy, transparency, and minimal disruption to business operations.

Key Responsibilities

• Capital Planning & Budget Management:
  • Develop and maintain the annual HVAC capital plan across roughly 150 sites, managing a $20M budget.
  • Reorganize project migration dates, rough order of magnitude (ROM) estimates, and scopes on an ongoing basis to ensure accurate capital plan forecasting and budgeting.
• Replacement Strategy & Technical Assessment:
  • Analyze current HVAC systems at each property and recommend improvements during early planning stages using a Like-for-Better approach.
  • Lead the removal of R-22 refrigerant systems from the portfolio to reduce maintenance costs and address compliance risk.
• Project Lifecycle Management:
  • Identify Retail HVAC replacement opportunities and submit Project Request Forms (PRFs).
  • Manage projects from inception through completion, coordinating scope, budget, and timeline across all stakeholders.
• Strategic Alignment:
  • Align project migration timing with lease-end date objectives provided by the Strategy team.
  • React proactively to shifts in bank strategy and timing.
• Stakeholder & Vendor Relationships:
  • Build and maintain trust, transparency, and strong working relationships with vendors and manufacturers.
  • Facilitate pre-construction meetings with bank managers prior to installation.
• Program Governance & Reporting:
  • Prepare monthly reports detailing project trends, completions, and program metrics to track collective progress across the portfolio.
  • Lead weekly program calls with Equipment and iC3 teams.
• Asset Review & PRF Development:
  • Review Corrigo data regularly to identify aged assets and properties with low Facility Condition Index (FCI) scores.
  • Meet monthly with MTS Operations Managers to confirm and create PRFs.
• Continuous Improvement:
  • Identify challenges during program execution and proactively assess future risks.
  • Develop process efficiencies to support program growth and scalability.

Qualifications

• Strong working knowledge of HVAC systems, including equipment types, sizing principles, controls, and refrigerant regulations (e.g., R-22 phase-out requirements).
• Demonstrated experience managing capital programs or large-scale facilities projects, ideally within a multi-site retail or commercial real estate environment.
• Experience managing budgets in the range of $15M-$25M annually.
• Proven ability to manage a high volume of concurrent projects (100+ sites) from planning through completion.
• Strong vendor and manufacturer relationship management experience.
• Excellent written and verbal communication skills, with experience presenting to property stakeholders and client representatives.
• Proficiency with work order and facility management systems (e.g., Corrigo) and ability to interpret FCI data.
• Strong organizational skills with the ability to manage shifting timelines, scopes, and budgets simultaneously.

Requirements

• Bachelor's degree in Mechanical Engineering, Construction Management, Facilities Management, or related field (or equivalent experience).
• Experience in retail or banking-sector facilities programs.
• Familiarity with PRF/capital request processes and ROM cost modeling.
• Experience coordinating with PDS or multi-trade construction teams on overlapping projects.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.