[Hiring] Retail Field Project Manager @Johnson Controls

Role Description

Sensormatic Solutions is a fast-paced dynamic organization working closely with the worlds most recognized retailers. Your work environment will have full autonomy; it will be free flowing with a ton of flexibility and will require you to constantly think “outside the box.” We promote a modern work culture, and we treat you like a professional. Your opinion and point of view always matter! If this sounds like something that interests you, we want you on our team.

This role will lead project teams ensuring each function manages their deliverables in order to meet the project schedule, scope and budget. The Remote Retail Field Project Manager will also represent the business unit at regular accountability and cadence meetings and will be responsible for clearly and concisely presenting the status of all open projects to groups of internal and external/customer leadership & stakeholders.

The Project Manager is responsible for managing the overall planning, execution and delivery of projects including:

• Defining the project scope of work, roles, tasks, milestones, budgets and measures of success
• Developing project estimates and plans to manage the end-to-end project execution
• Ensuring requirements are captured accurately and completely, and develop proper sign-off instructions and project closure acceptance documentation
• Manage scope creep and Change Requests
• Creating and maintaining project documentation
• Facilitating day-to-day coordination while adhering to standards and expectations
• Acting as the link between the assigned IT team, project resources and key stakeholders
• Ensuring project closure including completion of lessons learned and required documentation
• Strong cross-business unit/IT communication/Business Acumen

The Field Project Manager is the project resource that leads the work performed by contractors and Field Service Technicians in the field for mid- to large NA Installation Projects for Sensormatic Solutions. This person will be assigned to projects across multiple customers and solution run, control, and report on the quality of the installation work performed by the field.

You will have extensive experience in installations in the field and will use that experience to advise and guide the field teams. The PFM will be the level 2 escalation point for questions/issues coming in from the field teams and will work directly with the District Managers and Installation Coordinators to ensure the installation work being performed in the field is in accordance to the defined requirements and installation design guides.

This position will review the quality of the installations and report on progress/health to the Enterprise Project Manager and the respective District Managers and ICs.

• Performs overall management for the work being performed in the field by contractors ensuring the work is being completed as planned
• Contributes to the development of the project scope and the installation designs for assigned projects
• Reviews labor resources and cost estimates for field resources and tracks and reports on the field team’s profitability for those teams/sites they are managing on a project
• Prepares the site-by-site installation schedule in partnership with the District Managers and Installation Coordinators

How will you do it:

• Work with Territory Managers to acquire field resources; works with Project Technical Lead to ensure the field teams have the knowledge and skills to perform quality installations
• Hold Field Teams accountable for their quality performance and provide performance feedback to the account team and Field Leadership
• Provides all Installation instructions and requirements documentation materials and information for the installation to the field teams/contractors at the appropriate time prior to the scheduled installations
• Full understanding and knowledge of installation requirements to lead and assess the quality of performance of the field teams and to perform Level 2 answers/resolution to questions/issues called out from the Installation Coordinators
• Timely and accurate collection and assembly of installation progress/status from Installation Coordinators and assemble status information to provide to the Enterprise Project Manager for consolidation
• Escalate unsolvable questions/issues to the overall Project Technical Lead
• Offers assistance where needed to maintain efficient workflow

Qualifications

• Bachelors/associate degree in engineering or another related field or equivalent preferred
• 5-10 years of installation and/or field operations experience, preferable with IP Video and EAS products
• Overall general company knowledge of products and services
• Experience and understanding of CCTV/Video and EAS Solutions
• Excellent leadership skills
• Excellent analytical / problem solving skills
• Excellent communication skills to varying audience groups and levels
• Excellent interpersonal skills with the ability to be assertive when needed
• Sensitivity to the other person’s point of view; to influence behavior or turn a situation around
• Ability to work in a global environment; Cultural adaptability; Virtual and remote team management ability
• Flexible and responsive to input, capable to work independently and with minimum supervision
• Advanced computer / MS Windows skills, to include software applications such as Word, Excel, Power Point, Smartsheet, etc.
• Proficient in Excel, and Smartsheet preferable
• Ability to travel 10-20%, especially during kick-off and closure/sign-off meeting to meet customer and local teams

Preferred

• PMP Certification preferred
• Knowledge on analytics and design tools such as Power BI, Smartsheet, AutoCAD, PDF editor, etc.
• Field Service experience

Benefits

• Competitive benefits package

HIRING SALARY RANGE

$95,000.00 – 135,000.00 USD Annual. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.