[Hiring] Release Manager @Zact Inc.

Role Description

Zact provides SaaS for commercial card programs and payments. We're hiring a Release Manager to own how changes reach production across our global regions. You'll be the single point of ownership for release coordination, change management, and the evidence trail behind it.

This is a hands-on role: you'll build and mature the process as well as run it.

What you'll do

• Coordinate releases from multiple project streams into production across global regions, owning the master release calendar and go/no-go reviews
• Establish and run the Change Advisory Board (CAB), ensuring every production change has an approved ticket, test evidence, and proper sign-off
• Manage the release path through pre-prod and UAT, resolving environment conflicts and monitoring drift from production
• Own the change management control and its audit evidence for internal audit, external auditors, and bank client reviews
• Lead post-release verification, publish release notes, and report on deployment frequency, change failure rate, and rollback rate
• Work with engineering and DevOps to improve CI/CD pipelines and deployment automation

Qualifications

• 5 to 7 years in release management, change management, DevOps, or a related role, including 3+ years in an engineering-adjacent function
• Experience establishing or maturing a release and CAB process, not only following one
• Working knowledge of Jira and GitHub Actions or comparable CI/CD tooling
• Experience in a regulated or audited environment (SOC 2, ISO 27001, PCI DSS, or similar)
• Strong communicator who can hold the line on process while staying a pragmatic partner to engineering
• Availability during US hours, with occasional deployments in India hours

Nice to have

• Multi-region or global deployment experience
• Fintech, payments, or banking technology background
• ITIL or equivalent framework familiarity

Working Hours

• Standard shift, US business hours (Eastern or Central preferred for bank client coverage)
• ~2-hour overlap with India team at start of US Day