[Hiring] Release Manager @Fidelity Canada

Role Description

You will be working on a 100% remote working schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings.

What You Will Be Doing

• Production and Release Manager
  • Ensures successful deployment of all code delivered by the Vendors to the Fidelity Clearing Canada development and production environments.
  • Ensures all Vendor SDLC deliverables are received on a timely basis and meet standards as defined in the Service Level Agreement (SLA).
  • Coordinates with appropriate FCC business units for each deliverable to:
    • Identify and schedule testing resources.
    • Identify environmental setup requirements.
    • Ensure successful completion of QA and UAT.
    • Obtain sign off from business sponsors for acceptance to production environments.
    • Ensure proper integration into production environments.
    • Ensure proper front office communication has been provided.
    • Ensure back office training considerations are accounted for where required.
  • Creates, maintains and provides appropriate matrix to ensure all documentation is easily retrievable.
  • Maintains appropriate matrix libraries for Audit and reference purposes.
  • Meets or exceeds all project quality and audit objectives for QA, UAT and Production implementation phases of the SDLC Cycle.
• Technical Support Management
  • Works with Governance manager to ensure proper change management protocols are in place prior to production deployments.
  • Works with Governance manager to provide required documentation and visuals during audit cycles.
  • Takes responsibility for special projects as assigned by the Manager or other senior management.
  • Assists support analysts with day-to-day inquiries as required.
  • Ensures that all requests raised by clients and users are handled timely and appropriately.
  • Tracks, troubleshoots and resolves application related issues.
  • Evaluates client requirements and processes.
  • Ensures compliance of firm-wide policies during problem resolution.
  • Provides assistance and low-level training/demonstration for employees and clients.
  • Acts as a liaison between the vendor and users, effectively communicating in both business and technical terms.
  • Interacts with clients, vendors, FCC employees and other Fidelity firm-wide partners.
  • Performs other duties as needed.
• Vendor Relationship Management
  • Plans, schedules and coordinates with all Vendors, and FCC business units to ensure a successful SDLC.
  • Coordinates the planning and scheduling of all upcoming deployments with the vendors Accounts and Service Delivery managers.
• Project Management
  • Acts as Project Manager for the FCC QA, UAT and Production implementation phases of the Software Development Life Cycle (SDLC).
  • Liaises with FCC BAU and vendor development business analysts to plan and schedule delivery of fixes and custom deployments.
  • Organizes and chairs meetings with appropriate FCC and Vendor resources as required.
  • Keeps management informed on timely basis of any issues which might impact successful delivery of deployment items.
• Client Experience
  • Establishes working relationships with appropriate FCC business units.
  • Recommends and develops new processes and procedures as required to ensure superior service.
  • Communicates with clients for any items affecting the external client directly.
  • Delivers stellar quality customer service interactions to exceed client expectations.
  • Takes ownership of solving a customer’s problem promptly.
  • Provides caring and individual attention to customers.

Qualifications

• Minimum 3+ years software delivery experience utilizing SDLC methodologies in one or more roles as a Project Manager, Business Analyst, Developer or Quality Assurance lead.
• Solid desktop computer skills including MS Office.
• 2+ years or recent experience with Broadridge front and back office solutions or similar experience (nice to have).
• Experience with brokerage applications (e.g., Dataphile, Arrow, IRESS) (nice to have).

Requirements

• College degree or equivalent work experience.
• Computer Science degree is an asset.
• Canadian Operations Course or equivalent work experience.
• CSC (Canadian Securities Course) required or equivalent experience.
• PMP (Project Management Professional) designation is an asset.

Benefits

• Flexible working arrangements - 100% remote, hybrid, and in office options.
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums.
• Parental leave top-up to 100% of your salary for a period of 25 weeks.
• Up to $650 for home office equipment.
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
• Diversity and inclusion programs, including an active network of Employee Resource Groups.
• Extensive professional development opportunities, including access to over 11,000 training and development courses.