[Hiring] Regional Operations Manager @GMH Associates

Role Description

The purpose of this role is to oversee and support a portfolio of properties by providing leadership and operational guidance to General Managers in alignment with Operations and Leasing objectives. This position ensures property performance and operational consistency through strategic oversight, performance monitoring, and adherence to the GMH Student Housing operating model. Key areas of focus include:

• Delivering exceptional customer service
• Driving resident retention
• Ensuring fiscal responsibility
• Supporting the professional development of General Managers
• Promoting operational best practices

This position will have extensive travel (75%-85%) across the proposed region: GA, IL, KY, NC, TX. Qualified candidates must reside in any of the following states for consideration: AR, CA, FL, GA, IL, KY, LA, MD, MA, NE, NV, NC, SC, TX.

Responsibilities

• Supervise and mentor General Managers/Community Managers across the assigned portfolio.
• Lead onboarding and initial training for new General Managers.
• Maintain oversight of key financial components across the portfolio.
• Monitor property-level financial performance and track budget variances.
• Review operational and financial reporting to evaluate overall asset health.
• Partner with Accounting and Asset Management teams for financial reporting.
• Assist in the preparation of annual operating budgets and business plans.
• Ensure appropriate financial controls are in place at each community.
• Monitor delinquency and payment trends for effective accounts receivable management.
• Oversee planning and execution of annual turn operations.
• Coordinate with onsite teams, facilities leadership, and vendors.
• Guide General Managers in developing operational strategies.
• Identify operational or leadership performance gaps and implement improvements.
• Ensure compliance with company training requirements and operational standards.
• Maintain working knowledge of property management systems and financial platforms.
• Ensure onsite teams complete required reporting and operational deliverables.
• Maintain clear communication between corporate leadership and onsite teams.
• Promote a strong customer service culture.
• Support the creation of a positive community environment.

Qualifications

• 7+ years of management experience
• Student Housing experience required
• Superior customer service and communication skills
• Experience with operations and portfolio management
• Strong leadership skills and problem-solving ability
• Availability to work some nights and weekends
• Experience managing vendors and property or product budgets
• Familiarity with financial reporting, budgeting, and accounting
• Ability to travel extensively (75-85% of the time)
• Must live close to a major airport
• Proficient with Microsoft Office Suite
• Entrata and Yardi experience preferred

Benefits

• Health, Vision, and Dental Insurance for you and your dependents
• Prescription Drug Plan
• Employee Assistance Program
• Short-Term Disability & Long-Term Disability Insurance
• Group Life Insurance
• 401(k) Program with Employer Contribution
• Generous Paid Vacation, Sick Time and Holidays
• Paid Parental Leave
• Direct Deposit
• Collegial Work Environment
• Time off to Volunteer
• Employee Referral Program
• Voluntary benefits