[Hiring] Regional Operations Leader @WSP

This Opportunity

The Regional Operations Leader is a part of WSP USA’s Operations and Delivery Team with the responsibility of supporting the successful delivery of all projects and supporting Business Line Operations Director and Business Line Leadership with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety.

This position can be based out of any of our WSP USA offices.

Your Impact
General Operations Duties:

• Work under the direction of the Business Operations Director for the specifically identified part of the A&P business.
• Partner with Business Line Leadership on operational aspects of the business.
• Communicate and coordinate with Local Leaders and other managers on operational aspects of the business. Assist in monitoring P&L, project performance, and staffing.
• Collaborate with Strategic Growth Team (SGT), HR partners, Finance, and Project Accounting.
• Provide Project Delivery support for project operations consistency and reporting.
• Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives.
• Deliver training and mentoring support for project managers and staff.

People and Culture

• Work to support staff hiring and attrition goals.
• Monitor staff billability/billable hour goals and take corrective action when needed.
• Assist in developing corrective plans to address deficiencies identified in project performance.
• Support work sharing across business line sectors, regions, and WSP business lines.
• Support HR as needed with personnel issues.
• Support programs such as safety, sustainability, and ethics & compliance.
• Emphasizes employee training and development to create a unique work experience.
• Assist in strategic recruitment, promotional programs, and performance management focused on the employee experience, wellness, and safety.

Operational Excellence

• Prioritize training, promote and support processes and aid in administering system-wide tool adaptation to enhance WSP’s ability to deliver high quality, sustainable projects for clients bringing the best tools and practices available to market.
• Aid in optimization of the client and employee experience through regular review, improvement, and automation.
• Responsible for supporting the execution of Business Line and P&L priorities and strategies; including revenue generation, project margin, EBITDA, DSO, Project Delivery, Client Satisfaction, Staff Billability, Quality, and Safety.
• Assist in operationalizing growth strategies.
• Monitor budgets and provide recommendations/corrective actions to stay within budget.
• Take necessary actions to monitor and improve cash flow/initiatives.
• Assist in project/client negotiations as needed.
• Conduct/assist in conducting readiness/project reviews on key projects in the portfolio.
• Identify and escalate project risks and opportunities.
• Develop and monitor recovery plans as needed.

Key Performance Indicators include:

• EBITDA, Net Revenue, Organic Growth, Margin Erosion/Improvement, DSO, Billability/Utilization, Funding/Backlog, and others as established by the Business Line Operations Director.
  

Who You Are
Required Qualifications

• 10+ years of experience
• BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline.
• Experience as a project manager, or related role to understand project delivery issues and requirements.
• Understanding of project financials, team dynamics, client relationships, staffing and resource requirements, and performance expectations.
• Proactive problem-solving skills and helpful, open and candid communication skills.
• Leadership skills that portray commitment, reliability, and accountability to desire outcomes.
• Strong strategic thinking, decision-making, and problem-solving capabilities.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $122,700 - $218,680

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

#LI-MH4