[Hiring] Regional Manager, Final Mile @Arhaus

Role Description

The Regional Manager, Final Mile Operations is responsible for leading the Final Mile Manager(s), Final Mile Partners and 3PL Relationships while overseeing the overall performance of the Final Mile Operation of their designated region. They will offer support and accountability to ensuring Arhaus Standard Operating Procedures are executed by each delivery provider both inside and outside the HUB.

• Ensure required delivery deadlines are met while providing a consistent brand-right experience at the HUB(s).
• Elevate the customer experience within their region and increase customer satisfaction.
• Implement the vision and business processes established for all Final Mile Partners.
• Oversee performance of key metrics such as:
  • Cost per stop
  • Order cycle time
  • On-time delivery percentages
  • Return and exchange rates
  • Customer satisfaction
• Drive continuous improvements on KPIs and analyze cost-reducing innovations for Final Mile Operations.
• Assess current service performance and take timely action to remove performance barriers.
• Provide support to Arhaus store management, inventory management, and distribution management.
• Implement processes and controls to ensure final mile delivery service exceeds client expectations.
• Address field issues, home damage claims, and manage performance while driving a low cost per stop.
• Review invoices and ensure charges align with contractual agreements.
• Train Final Mile Managers and 3PL Providers in the field and ensure SOP compliance.
• Ensure Final Mile Managers and 3PL Providers have the tools, resources, and leadership to be successful.

Qualifications

• Demonstrate knowledge of the operations.
• Handle conflict resolution effectively.
• Strive to exceed internal and external customer standards.
• Adapt quickly to change and manage competing priorities effectively.
• Self-starter capable of working independently with limited supervision.
• Thrive in a fast-paced environment.
• Analytical ability to understand business challenges and solve complex problems.
• Ability to communicate, collaborate, and influence cross-functionally.
• Previous experience in financial and scorecard reporting with the ability to analyze and educate on data.

Requirements

• Education: College Degree, preferred.
• Minimum 5+ years in Logistics/Home Delivery Operations.
• Successful track record of leading teams remotely within the Retail Industry/Furniture Logistics is strongly desired.
• Working knowledge of Microsoft Office Suite: Excel, Outlook, PowerPoint, Word, and Teams.
• Ability and willingness to travel 50%.
• Remote, with preference for Northeast U.S. markets (Baltimore, Chicago, Boston, Detroit).

Company Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.