[Hiring] RCM Senior Delivery Lead @Deloitte

Role Description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced RCM Senior Delivery Lead, you will have the ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite and/or remote client service delivery.

Work you'll do:

• Deliver Back End Revenue Cycle Management (RCM) services, including:
  • Billing and Claims Submission
  • A/R Follow-up
  • Denials Management
  • Payment Posting
  • Credits and Refunds
• Client Leadership & Governance:
  • Serve as the senior day-to-day client relationship lead for revenue cycle managed services engagements.
  • Lead governance forums, executive steering committees, and monthly operating reviews with client stakeholders.
  • Provide recommendations and guidance regarding operational priorities, performance improvement opportunities, and strategic initiatives.
  • Manage escalations and ensure timely resolution of delivery, operational, and client satisfaction issues.
• Operational Performance Management:
  • Oversee delivery performance across patient access and financial clearance, billing, accounts receivable, collections, denials management, cash posting, credits, and other revenue cycle functions as applicable.
  • Establish, monitor, and report on key operational performance indicators.
  • Drive accountability across delivery teams to achieve performance commitments and continuous improvement goals.
• Delivery Oversight:
  • Partner with US and offshore delivery leaders to ensure effective execution of operating processes and achievement of business outcomes.
  • Support resource planning, workforce management, capacity forecasting, and operational readiness activities.
  • Lead operational decision-making within contractual and governance frameworks.
  • Oversee risk identification, mitigation planning, and issue management.
• Continuous Improvement & Transformation:
  • Identify opportunities to improve client outcomes through process redesign, automation, workflow optimization, and technology enablement.
  • Develop and execute performance improvement initiatives aligned to client objectives.
  • Leverage data and analytics to identify trends, root causes, and opportunities for operational enhancement.
• Regulatory & Compliance Support:
  • Help ensure delivery teams operate in accordance with applicable client policies, payer requirements, regulatory expectations, and contractual obligations.
  • Monitor operational controls and compliance processes within the managed services environment.
• People Leadership:
  • Provide leadership and coaching to operational managers and delivery teams.
  • Support talent development, succession planning, and workforce capability building.
  • Foster a culture of accountability, client service, operational excellence, and continuous improvement.

Qualifications

• 10+ years of progressive leadership experience in healthcare revenue cycle operations, managed services, or healthcare outsourcing environments.
• Experience leading large-scale revenue cycle operations with responsibility for operational performance and financial outcomes.
• Deep expertise in patient access, billing, collections, denials management, accounts receivable, and revenue cycle performance improvement.
• Demonstrated success managing executive-level client relationships.
• Experience leading onshore/offshore delivery models and cross-functional operational teams.
• Strong financial, analytical, operational, and executive communication skills.
• Diverse experience in EMR / Patient Accounting Systems, including 5+ years experience in Epic Revenue Cycle environments.
• Bachelor's degree in information technology, business, healthcare, or a related field; or equivalent experience.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Requirements

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

Benefits

• Broad range of benefits offered to employees.