[Hiring] Project Manager - Telecom Connectivity @Five9

Role Description

This role involves monitoring customer connectivity project plans, coordinating and scheduling calls with internal and customer resources, work hour budgets, and organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.

• Manage all day-to-day operational and tactical aspects of multiple Implementation projects.
• Creating Project Plans.
• Elicit and define project timelines working with Program Manager and customer for go-lives.
• Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
• Articulate the value of Five9’s Professional Services through open discussion with customers and internal teams.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with the specific Sales and/or Services opportunity requirements.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for customer meetings.
• Primarily guiding customers through a Five SIP and MPLS workbook to collect required information for implementation of services.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in PSA Tool and Salesforce.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.
• New project engagement on internal kickoff and gather project resources for the Program Manager as required.

Qualifications

• Relevant experience of at least 3 years is preferred for consideration.
• Work history with SIP-based routing, including PBXs, SBCs, and call routing.
• Understanding of CCaaS networking and call routing.
• Project management using Salesforce and Jira.
• Customer facing communication skills.
• Job history in telephony and VoIP. DID provisioning and call routes.
• Strong verbal communications skills for customer facing and internal correspondence.

Company Description

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.