[Hiring] Project Manager, Security Operations @Ntiva, Inc.

Role Description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally.

The Project Manager, Security Operations is a newly created role, and it is the first dedicated project management position within Ntiva’s Security Operations team. You will be the primary point of contact for the security tool portions of Ntiva client projects. You will drive the onboarding, offboarding, and migration of security platforms across our client base, working alongside a team of highly skilled Security Engineers and the Ntiva Project Managers who own each client project.

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

Monday – Friday, 8am – 5pm CST

What you will be doing

• Help stand up the practice in partnership with Security Operations Leadership.
• Learn the current state of active Security Operations projects.
• Coordinate with project owners to schedule and track Security Operations tickets.
• Define lifecycle requirements for each tool, including onboarding and offboarding.
• Define team ownership boundaries for security-related projects.
• Turn definitions into repeatable practices with standard templates and processes.
• Act as main point of contact for Ntiva clients, internal project teams, and security vendors.
• Manage the full lifecycle of client security tools.
• Work with the Solutions Architect, Security Engineers, and Sales to draft technical security project plans.
• Validate deployment feasibility with Security Engineering.
• Ensure well-written project plans and status reports are created and updated.
• Keep multiple security deployments moving forward.
• Track and support security tool exception requests.
• Coordinate vendor activity, including license provisioning and support cases.
• Support compliance-driven projects, ensuring documentation requirements are captured.
• Prepare agendas, materials, reports, and presentations for client meetings.
• Provide proactive communication and respond to incoming requests for assistance.
• Identify recurring blockers and process gaps in security tool deployments.
• Share client feedback with relevant Ntiva teams.

Qualifications

• 3+ years of project management experience in IT services, ideally at a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP).
• Experience managing several concurrent client projects with competing deadlines.
• Working knowledge of security tooling such as EDR/MDR, SIEM, vulnerability scanning, and application control.
• Familiarity with the lifecycle of security tool deployments.
• Exposure to compliance-driven environments such as CMMC, NIST SP 800-171, or Microsoft GCC High.
• Experience using a PSA platform for project and ticket management, preferably ConnectWise Manage.
• Experience building repeatable processes, such as standard project templates and checklists.
• Strong written communication skills.
• Comfort working across teams with shared ownership.

Certifications

• Required project management certifications (at least one):
• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• CompTIA Project+
• Agile or Scrum certification (PMI-ACP, CSM, or PSM)
• Required security certifications (at least one):
• CompTIA Security+
• ISC2 Certified in Cybersecurity (CC) or higher
• Vendor certifications for platforms in our stack.
• Other relevant industry certifications such as CISSP, CISM, CySA+, CEH, OSCP, etc.

Benefits

• Medical, Dental and Vision coverage for employee and family.
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage.
• Short-Term and Long-Term Disability coverage.
• Health Savings Account (HSA) Options / PPO Options.
• Employee Assistance Program.
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
• Education Reimbursement Program.
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards.
• Clear Promotion and Advancement Tracks.
• Work with Industry-Leading Talent.