[Hiring] Project Manager (Implementation specialist) @TJM Labs

Role Description

TJM Labs is looking for a Project Manager to join our growing team. This is an excellent opportunity for someone who thrives on organization, problem-solving, and bringing complex projects across the finish line in a fast-paced remote environment.

As a Project Manager, you’ll lead software implementation projects that help pharmacies streamline operations through automation. You’ll work closely with clients, engineers, and internal stakeholders to translate real-world workflows into practical technical solutions, ensuring projects stay on track from kickoff through go-live and beyond.

• Lead implementations end to end: confirm scope, build the plan, run kickoff, hold weekly check-ins, manage risks and changes, manage QA, go live, and hand off smoothly to support.
• Map and refine workflows: document how the pharmacy works today and design a target flow that fits their routine, trims extra steps, and delivers clear value from the bot.
• Turn needs into buildable work: write clear tickets with acceptance criteria, note edge cases, and keep the backlog tidy and prioritized.
• Coordinate the team: keep clients and engineers aligned on timelines, dependencies, and “done,” and help decisions move forward.
• Keep projects on schedule: watch the critical path, surface risks early, manage scope, and meet milestones and go-live dates without compromising quality.
• Communicate with calm and clarity: set expectations, share plain-English updates, and keep everyone focused on the next step when issues pop up.
• Improve each cycle: reflect on completed cycles, iterate our playbooks, templates, and tooling—improving the PM experience and our internal processes to make future cycles faster, smoother, and higher-ROI.

Qualifications

• 2–5 years in software implementation/project management or pharmacy operations with project ownership.
• Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. Pharmacists or registered pharmacy technicians are encouraged to apply!
• Comfort translating operational pain points into structured requirements.
• Strong communicator—concise updates, crisp docs, and the ability to build trust with technicians, pharmacists, and engineers alike.
• Excellent organization & responsiveness: prioritize well, reply to clients promptly with clear next steps, keep commitments visible, and follow-up so nothing slips.
• Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset.
• Technical curiosity: you don’t need to code, but you’re interested in learning about new tools and how they can improve efficiency or pharmacy/patient outcomes.
• Familiarity with handling PHI and practical security/privacy best practices.
• Excellent verbal and written communication.
• Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will.

Nice to Have

• Experience with AI in healthcare.
• Remote-first environment.
• Paid time off.