[Hiring] Project Manager, Implementation Services @PROGRESSIVE COMMUNICATIONS LLC

Role Description

The Project Manager, Implementation Services leads customer software implementations in healthcare and enterprise environments from kickoff through go-live and support transition. This customer-facing role manages:

• Scope
• Schedule
• Budgets
• Risks
• Dependencies
• Communications
• Outcomes

While partnering with customer leaders, clinical stakeholders, technical teams, business users, and executive sponsors. The Project Manager serves as primary contact and ensures projects align with expectations, commitments, standards, and best practices.

Qualifications

• 3–5+ years managing customer-facing software, SaaS, healthcare IT, ERP, infrastructure, or enterprise technology implementations.
• Ability to manage multiple projects, including scope, schedules, budgets, risks, dependencies, deliverables, and communications.
• Experience leading technical, operational, clinical, business, and executive stakeholders.
• Strong facilitation, presentation, organization, problem-solving, documentation, relationship management, and communication skills; able to work independently.
• Proficiency with Microsoft Project, Smartsheet, Excel, PowerPoint, Visio, SharePoint, or similar tools.

Requirements

• Primarily remote, customer-facing role requiring flexibility for milestones, meetings, go-live activities, and occasional work outside business hours.
• Willingness to travel up to 25% for implementations, meetings, and project activities.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off