[Hiring] Project Manager Gaming, Production @LILT (Production)

Role Description

The Project Manager, Production ensures successful production execution across a portfolio of accounts. This role is fundamental to the production life cycle, ensuring projects are delivered on-time, on budget, and to accepted quality standards. The Project Manager will have customer-facing production duties as well as internal responsibilities to manage all components of a project lifecycle.

Responsibilities

• Orchestrate complex workflows including translation, QA, DTP, multimedia, and linguistic sign-off for LILT’s largest enterprise customers.
• Engage directly with customers to clarify project requirements, ensure all assets are received, and provide accurate status updates and confirm delivery in line with pre-defined SLAs.
• Coordinate seamlessly with internal engineering and linguistic teams to resolve bottlenecks fast.
• Own internal and external communication within pre-defined SLAs.
• Identify risks, potential issues, plan to mitigate them, and escalate to the Program Leader as appropriate.
• Define and delegate admin work to PCs.
• Control budgets effectively.
• Effectively balance and manage priorities across a variety of task types and customers.
• Establish deadlines, ensure deadlines are feasible, and complete tasks by said deadlines.
• Mitigate risk and escalate issues or problems in an effective manner, along with proposed solutions.
• Ask pertinent questions to ensure full comprehension of the task at hand.
• Strictly follow Production SOPs and best practices.
• Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery).
• Maintain meticulous attention to detail and the ability to juggle multiple high-priority deadlines.
• Implement new features, efficiencies, and initiatives in line with Department and Company goals.

Duties

• Manage the end-to-end project management workflow (including Translation, QA, DTP, Linguistic Sign Off, E-Learning, Multimedia).
• Ensure all projects are delivered on time as per customer SLA.
• Manage quality at the project level, ensuring linguists adhere to Customer linguistic assets and QA rules.
• Respond quickly and efficiently to internal and external stakeholders.
• Ensure all system admin, including data entry, is accurate.
• Process invoicing and payments.
• Perform file analysis.
• Monitor linguistic assets (TM, Style Guides, reference material).
• Demonstrate a deep understanding of all production workflows and processes related to Enterprise accounts.
• Utilize systems and tools released by Production.
• Train supporting resources on key production processes and methodology.
• Develop and maintain process documentation related to their Customer.
• Consistently follow correct protocols for tasks and accounts.
• Escalate quality complaints and feedback received from Customer stakeholders.
• Raise Customer Support tickets as required.
• Perform Linguist Sourcing in our existing vendor database and enter sourcing requests when new vendors are needed.
• Complete ongoing risk assessment and mitigation for all production areas.
• Manage linguist communication for all projects.

Required Experience

• 2-5+ years of professional experience in managing large-scale complex production for large scale Enterprise customers.
• Proven customer-facing experience.
• Excellent internal communication skills, including fast responsiveness and quick resolution.
• Solid organizational skills including meticulous attention to detail and multitasking skills.
• Able to meet deadlines and work under pressure.

Preferred Experience

• Experience with video localization is preferred.

Benefits

• Earn money.
• Have fun.
• Advance human knowledge.
• Work on diverse projects from anywhere, any time you want.
• Get paid quickly and fairly.
• Build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.

Company Description

LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.