[Hiring] Project Manager for Customer Experience Operations @Gainwell Technologies LLC

Role Description

As an Project Manager for Customer Experience Operations at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation.
• Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing.
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks.
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed.
• Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases.
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions.
• Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development.

Qualifications

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 3 or more years of Medicaid or Medicare experience preferred.
• Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP).
• Modern understanding of budget development, control and assurance methods, and project management software.
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward.
• Leadership to train, guide and mentor the work of junior colleagues.
• A strong executive presenter who communicates ideas clearly.
• Influencer that can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action.

Requirements

• Remote-based opportunity within the United States.
• Opportunities to travel through your work (0-10%).
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• The deadline to submit applications for this posting is 9/30/2026.
• The pay range for this position is $86,800.00 - $124,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• A variety of leadership and technical development academies to help build your skills and capabilities.