[Hiring] Project Manager, Client Services @RTB House

Role Description

RTB House is seeking a professional to join our Client Services team, which is crucial in driving our operational success. You will:

• Build and maintain the operational tools, systems, and automations that support day-to-day Client Services activities, eliminating manual and repetitive tasks.
• Drive Pipedrive adoption and ensure high CRM data hygiene to keep cross-sell pipelines and account activity reporting accurate and reliable.
• Utilize Claude and other AI solutions to prototype workflows, automate processes, and create reusable tools for commercial teams.
• Standardize key Account Management deliverables (including business reviews, growth plans, campaign recaps, and renewal proposals) by defining clear quality benchmarks and templates.
• Review account outputs against established standards to drive consistency across all client portfolios.
• Establish and optimize core operational handoffs (e.g., new-client intake and technical alignment on campaign launches) to ensure seamless delivery.
• Enable teams through hands-on onboarding, knowledge-sharing sessions, and maintaining up-to-date documentation and best-practice guides.

Qualifications

• 2–5 years of commercial experience in revenue operations, business systems, sales/client services enablement, business analysis, or a related operational field.
• Fluency in English (written and verbal), with the confidence to communicate, train, and present solutions to stakeholders at all levels.
• Experience configuring or administering business tools and workflows (e.g., Pipedrive, Salesforce, Asana, Zapier, Make).
• Hands-on experience with AI tools (Claude, ChatGPT, Gemini) and a demonstrated ability to turn AI capabilities into practical, daily workflows.
• Comfort working with structured data, maintaining clean pipelines, and establishing structured processes in evolving environments (basic SQL is a plus).
• Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent practical experience).

Benefits

• Flexible cooperation hours with autonomy in organizing your daily delivery (with schedule flexibility for cross-time-zone collaboration with US partners).
• Structured onboarding program and an Account Management Buddy to support your ramp-up.
• Direct access to enterprise-grade AI technologies and a culture that actively fosters operational experimentation.