[Hiring] Project Manager - Client Engagement & Delivery @Explore career

Role Description

Project Manager - Client Engagement & Delivery

• Employment type: W-2 Exempt, Authorization to work in the United States is required
• Reports to: Director of client engagement & delivery
• Supervisory responsibilities: Project team members
• Job location: Remote, no travel
• Weekly hours: 40 hours/week, Benefits eligible
• Core business hours: Monday - Friday, 9am - 5pm Eastern Standard Time (EST)

Qualifications

• Formal education and/or certification in Instructional Design, I/O Psychology, or equivalent
• 5+ years of hands-on learning strategy, instructional design, training, and/or I/O Psychology
• 3+ years of experience in managing people and performance, including direct management of at least 3 FTEs
• 3+ years of experience in the full cycle of professional services delivery, including budgeting, resource planning, and contract management
• 3+ years of experience managing onsite and remote project teams, including external workforce team members (e.g., contractors and teaming partners)
• 3+ years of experience in closely managing a project plan to meet deadlines and produce high-quality deliverables that meet client quality expectations
• Demonstrated experience managing a portfolio of projects, including individual project budgets ranging from $500k to $1M
• Experience managing both fixed fee and time & material contracts
• Proven ability to negotiate and make recommendations to change client requirements (e.g., scope, direction)
• Proficiency in project management tools such as Smartsheet or Microsoft Project
• Proficiency with video meeting platforms and features (e.g., Zoom, Google Meets, MS Teams, etc.)
• Proficient in presentation and meeting facilitation skills
• Intermediate level skill in the Google Suite or similar system environment (e.g., Microsoft Office) and its typical applications (e.g., documents, spreadsheets, presentations, process maps, shared folder management)

Requirements

• Certification in project or program management (e.g, PMP from PMI, PRINCE2)
• Certification in a relevant discipline by industry organizations (e.g., SHRM, HCI, ATD)
• Certification or formal training in methodology supporting quick identification of problems and pivoting the approach to support the solution path (e.g., Agile, Scrum)
• Experience in change management and human-centred design
• Experience with building dashboards, collecting data, conducting data analyses, and making data-driven decisions
• Ability to contribute to proposals for potential client work
• Master's level degree

Core Responsibilities

You will demonstrate your ability to:

• Connect by:
  • Developing an authentic, genuine, and caring relationship with external client(s) using active listening, empathy, and strong questioning skills.
  • Establishing trust and credibility with the client, direct reports, and company leadership.
  • Nurturing the client relationship by thoughtfully making recommendations and decisions independently.
  • Developing and nurturing friendly, flexible, and supportive relationships with direct reports and peers.
• Inspire by:
  • Inspiring the client, associated stakeholders, and direct reports through the application of current trends and creative solutioning.
  • Offering expertise and insight to unique opportunities that would bolster client capacity and efficiency.
  • Remaining resilient and poised in the face of adversity.
  • Supporting client engagement and progress by anticipating needs and potential obstacles.
  • Preparing clear, concise, and client-ready meeting minutes, reports, and work products.
• Transform by:
  • Implementing and evaluating proposed products and recommendations based on iterative prototyping and testing.
  • Demonstrating impact, value, and/or return on investment.
  • Operating with an entrepreneurial mindset by seeking opportunities to further support the client.

Work Environment

Working from home, all work is computer-based, including frequent video meetings.