[Hiring] Project Manager @Meteor Education

Role Description

The Project Manager (PM) owns the fulfillment of assigned projects, exceeding the expectations of the customer, and ensuring profit protection. This involves managing the order process of educational fixtures and furniture for our clients through:

• Order entry
• Delivery scheduling
• Installation coordination
• Onsite project management
• Punch list processing

The candidate will lead through influence as well as detailed planning, coordination, and communication with customers, vendors, installers, and the Studio team. The PM oversees all tasks, critical dates, client and third-party interface, customer portal, client relations, performance quality, budget, and project administration for each assigned project.

Qualifications

• Must be proficient in MS Office suite (Word, PowerPoint, Excel)
• Must be proficient in Salesforce software
• Must attend training within the first 30 days of employment and develop proficiency with Meteor-specific software including Insights Customer Portal and ERP
• College degree, or work experience equivalent is required
• An MVR check is required. Must possess a valid driver’s license and a reliable vehicle
• Strong knowledge of all aspects of project management including account management, order management, installation, relocation, and project administration
• Project Management accreditation a plus, PMP
• Exceptional customer service skills and ability to effectively lead and manage third parties
• Excellent written and communication skills
• Proven ability to multi-task while managing timelines and deadlines
• Ability to think critically, make quick decisions, and problem solve
• Strong attention to detail

Requirements

• Attends project meetings as required to establish overall project scope in concert with Studio Team and manage project from purchase order through completion
• Works collaboratively with Studio Team to deliver exceptional customer journey
• Directs, coordinates, and manages tasks, assignments, and completion for entire studio and project team
• Coordinates with studio team to develop work plans, schedule, and logistics based on overall project parameters, project schedule and scope, and customer’s goals
• Reviews project site, plans, and product specifications
• Acts as a single point of contact for client and suppliers
• Communicates proactively and effectively with customers and provides detailed project updates
• Maintains detailed project documentation of key project decisions including customer requests and revisions
• Provides timely, formal written communications throughout project to client, third parties, and Meteor project team
• Manages accurate and detailed record keeping including receiving documentation, time sheets and contract adherence, sign-offs and approvals, and key decision records
• Coordinates with Studio Project Coordinator (PC) and Learning Environment Specialist (Sales) under standardized practice through the Best Practice Leader in planning, scheduling, and managing installations and third-party installation companies
• Performs on-site leadership, strategic site visits, and attends walk-throughs as required
• Supervises site furniture and fixture installation including performance of work, installation administration, and timeliness of task completion
• Keeps current with ERP database, all acknowledgments and estimated delivery dates, engaging in continuous follow-up, and expediting with freight suppliers and factories
• Manages and provides instruction to Meteor logistics team regarding coordination of freight costs and meeting delivery schedule
• Reviews open projects and Unbooked Sales Report on a weekly basis ensuring all forecasted dates are current
• Ensures all proof of delivery documents and field paperwork are submitted in a timely manner
• Performs project walk-through and is responsible for developing punch list with the third-party installer and punch list resolution
• Confirms project completion
• Manages all final project close-out requirements including contract requirements and client signoffs
• Coordinates with billing and ensures timely submission of invoices

Benefits

• Medical, dental, and vision insurance
• Telemedicine, mental health, and wellness resources
• Health Savings and Flexible Spending Account options
• A 401(k) retirement plan with pre-tax and Roth contribution options and an employer match
• Employer-paid and voluntary life, disability, and supplemental insurance options
• Paid time off and company-paid holidays
• Paid volunteer time
• Parental and family caregiver leave
• Benefits navigation and retirement-planning resources