[Hiring] Project Manager @Patients Know Best

Role Description

We are looking for a talented UK based Project Manager to join the team. The successful candidate will work within the Customer Success Team. The role is based from home and will require some travel.

• Project Managing Patients Know Best deployments.
• Working with all internal and external project stakeholders across all work-streams (including but not restricted to: information governance, technical development and integration, comms, training).
• Ensuring knowledge and information flow seamlessly between all project stakeholders for the successful implementation of projects.
• Maintaining excellent communication with customers to ensure solid client relationships, including motivating the clinical teams to achieve project objectives.
• Working closely with our sales & engineering teams to ensure timely delivery of any contracted development work.
• Communication of realistic and achievable timelines to customers and updating all stakeholders of the PKB development roadmap including prioritisation of new features.
• Identifying potential risks or issues related to projects, mitigating those risks and developing strategies to minimise any impact on the deployment of Patients Know Best.
• Training clinical staff in the use of the PKB software.
• Assisting with digital transformation within the clinical teams - empowering and motivating clinical usage and uptake of the software and expanding and growing that usage throughout the contract.
• Supporting the customer and the PKB engineering team with troubleshooting issues that come into our service desk from our customers - this includes clinical staff, IT staff and patients using our software.

Qualifications

• Initiative and the ability to respond to fast changing customer and organisational needs, to work out the best course of action to make a project a success.
• Excellent verbal and written communication skills. This is a customer facing role and there will be online and onsite customer meetings with a variety of stakeholders as well as the requirement to produce reports.
• Proven experience of managing projects. Formal project management qualifications are not essential but you should be able to give examples of project managing complex situations.
• The ability to work effectively as part of a very cohesive and hard working multidisciplinary team - willingness to support all members of that team essential.
• Good IT skills.
• Highly organised and the ability to problem solve and to see the bigger picture as well as the detail.

Requirements

• An understanding and first hand experience of working in the NHS to communicate the benefits and outcomes of deploying PKB in many clinical contexts or experience of working in a software company.
• Knowledge of the discourse around patient/health data in the UK.
• Innovative: committed to leading change management and influencing clinical working practice to find alternative ways of working using Patients Know Best.
• Experience of remote working.
• A passion for the transformation of healthcare.

Benefits

• Outstandingly supportive and helpful environment.
• Support in your professional development and space to grow your career path in a highly innovative, fast growth company.
• Flexible working (and of course flexible work environment as we are fully remote).
• Employee Assistance Programme.
• Mobile phone allowance.
• 25 days holiday FTE plus bank holidays.
• Enhanced maternity and paternity pay and leave.
• Company social events (including internationally - our last all company meetup was in Lisbon in June 2025).
• Opportunity to really make a difference – your work will make life better for millions of patients.