[Hiring] Project Manager @ABC Legal Services

Role Description

We are currently in search of a Project Manager to join our team. As a Project Manager, you will support internal teams by managing projects that improve operational quality, data accuracy, and overall customer experience. You will work closely with leads and managers to ensure initiatives are clearly defined, executed effectively, and delivered successfully.

Key Responsibilities

• Lead and coordinate internal projects focused on improving data quality, operational efficiency, and customer experience outcomes.
• Create and maintain reporting and dashboards to track quality metrics, operational performance, and process health.
• Partner closely with Operations, Analytics, and functional leaders to define requirements, timelines, and success metrics.
• Act as a liaison between internal teams to ensure alignment, clarity, and execution of cross-functional initiatives.
• Help resolve issues as they arise and keep track of all processes that pertain to the teams' desires.

Qualifications

• 3-5 years’ experience in Operations, Project Management, Business Analysis, or Quality Focused roles.
• Strong experience creating and interpreting reports to drive operational and quality improvements.
• Demonstrated ability to identify process breakdowns, investigate issues independently, and implement solutions.
• Solid understanding of operational workflows and end-to-end process management.
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion.
• Prior experience working with Metabase, Jira, and internal business platforms.
• Ability to present, communicate, and work effectively with other internal teams.
• Strong communication and interpersonal skills.
• Strong team player.

Benefits

• Health, Dental, Vision insurance.
• 401(k) with company matching.
• Paid time off.
• 7 Paid company holidays.
• 4 Floating holidays per year.
• Life Insurance and AD&D Insurance.
• Long Term Disability.
• Health Care Reimbursement Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• EAP (Employee Assistance Program).
• Pet Insurance.

Starting Pay

$20.00 to $25.00 per hour

Schedule

Full-time, Monday through Friday