[Hiring] Project Manager @PrimeRx.io

Role Description

As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.

This position is open to candidates located in NY, PA, IL, TX, LA, and SC.

Key Responsibilities

• Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
• Collaboratively develop and build a detailed project plan to monitor and track progress; set expectations, assign duties, and delegate responsibilities.
• Coordinate internal resources for flawless execution of multiple projects.
• Track project performance using data and analytics.
• Coordinate and communicate frequently with customers on project status and project needs.
• Coordinate and attend project meetings; lead meetings where assigned.
• Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored.
• Prepare presentations for customer and internal meetings.
• Manage customer-reported issues for assigned accounts.
• Adhere to budget by monitoring expenses and implementing cost-saving measures.
• Work with multiple customers across multiple concurrent projects.
• Work closely with customers on large, complex, multi-team customer accounts.
• Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support.
• Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach.
• Responsible for the overall success of project(s), which includes cost, schedule, and quality.
• Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations.
• Serve as the conduit for communication from the client to related parties within the company and to the subcontractors.
• Identify potential risks to delivery and implementation; formulate strategies to mitigate them.
• Resolve any escalated issues or challenges that arise during the delivery process; maintain risk registers for all in-flight delivery projects.
• Work closely with product and other departments to ensure project and customer success for each implementation.
• Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes.
• Partner with the sales team to ensure messaging and handoffs.
• Partner with operations to ensure ongoing positive customer experience.
• Build excellent working relationships with business leaders, colleagues, and the broader team.
• Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation.
• Effectively provide workarounds and find out-of-the-box solutions where applicable.
• Drive post-launch postmortem for knowledge sharing and learning.

Qualifications

• You have expertise in multi-region, large pharmacy management, and health tech projects.
• You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch.
• You thrive in a fast-paced environment and have strong time management and prioritization skills.
• You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity.
• You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles.
• You can successfully deliver multiple complex projects simultaneously with strong attention to detail.
• Able to work efficiently and with high accountability individually and in a team.
• Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
• You have project management, writing, communication, and problem-solving skills.
• You demonstrate a strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow.
• Able to work and communicate effectively with both technical and business stakeholders.
• Experience with both Non-SaaS/SaaS.

Benefits

• Refreshments & Dining - HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave