[Hiring] Project Manager @Swoogo

Role Description

As a Project Manager at Swoogo, you’ll work with an innovative team shaping the future of event technology. You’ll lead impactful client projects, collaborate with a global team, and help scale a growing Professional Services function. This is a chance to not only deliver excellent client outcomes but also shape how PS contributes to Swoogo’s success. This role will report to our Manager of Professional Services.

• Manage multiple Professional Services projects concurrently, from kickoff to delivery
• Build and maintain client relationships, identifying objectives and ensuring successful outcomes
• Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
• Lead cross-functional teams, motivating members to meet goals and project commitments
• Collaborate closely with clients, internal teams, and partners to drive success
• Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
• Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
• Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards

Qualifications

• 3-5+ years of project management experience or equivalent, delivering complex client-facing projects
• 3+ years in SaaS (service delivery or solutions) with hands-on client engagement
• Strong written, verbal, and presentation skills—effective both in-person and virtually, at all levels
• Experience managing large-scale and/or enterprise-level event technology implementations
• Success working in cross-functional, globally distributed teams; international experience preferred
• Solid technical vocabulary in website development, frameworks, and languages
• Exceptional attention to detail, analytical thinking, and problem-solving ability
• Self-motivated, independent, and skilled at managing multiple priorities and timelines
• Leveraged AI tools to streamline workflows and improve day-to-day efficiency
• Travel up to 10%

Requirements

• 5+ years of SaaS experience (service delivery or solutions)
• Familiarity with Swoogo or similar event management platforms
• Experience in event management (event technology, registration, lead retrieval, or event marketing)
• Strong knowledge of onsite event management processes and best practices