[Hiring] Project Delivery Manager @Top Recruitment

Role Description

We’re looking for an experienced Project Delivery Manager to join a fast-growing technology business delivering software and technical solutions to customers within the telecommunications sector. This is an excellent opportunity for a strong project professional who enjoys working in a customer-facing, technology-driven environment and has a proven track record of managing technical or software projects from initiation through to successful delivery.

• Take ownership of customer projects, coordinating internal technical teams and external stakeholders to ensure projects are delivered on time, within scope and to a high standard.
• Work closely with customers as well as teams across Development, Business Intelligence, QA, Infrastructure, AI and other technical functions.
• Develop a strong understanding of the company’s technology platforms and solutions, becoming a trusted point of contact for customers throughout the project lifecycle.

Qualifications

• 3–7 years’ experience in project management, project delivery or a similar technical delivery role.
• Telecommunications industry experience is essential.
• Proven experience managing customer-facing software, technology or technical projects.
• Experience coordinating multiple teams and stakeholders.
• Strong understanding of project planning, timelines, risks, dependencies and deliverables.
• Experience working in Agile/Scrum environments.
• Exposure to telecommunications software, OSS or network management systems would be advantageous.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications, Business Information Systems or a related discipline.
• A recognised project management qualification such as PMP, PRINCE2 or Agile/Scrum certification would be advantageous.

Requirements

• Manage customer projects from initiation through to successful delivery.
• Develop and maintain project plans, timelines, milestones and deliverables.
• Ensure projects remain aligned with agreed scope, requirements and customer expectations.
• Coordinate resources across multiple technical and business teams.
• Monitor project progress and proactively identify risks, dependencies, delays and blockers.
• Drive actions through to resolution and escalate delivery risks where appropriate.
• Manage multiple projects and competing customer priorities simultaneously.
• Facilitate project governance, progress meetings and internal delivery sessions.
• Act as a key point of contact for customers throughout project delivery.
• Build strong, professional relationships with customer stakeholders.
• Understand, document and communicate customer requirements to internal teams.
• Provide clear and regular updates on project status, risks, dependencies and timelines.
• Coordinate customer workshops, demonstrations, training and acceptance activities.
• Manage customer expectations and handle escalations professionally.
• Develop a strong working knowledge of the company’s software products and solutions.
• Understand how technology solutions are deployed and utilised within telecommunications environments.
• Build sufficient technical knowledge to engage effectively with customers and technical teams.
• Translate customer requirements into clear business and technical delivery requirements.
• Keep up to date with new product functionality and relevant telecommunications technologies.
• Provide high-level product and customer support when required.
• Assist with the investigation and coordination of customer issues and escalations.
• Conduct an initial assessment of customer queries and route them to the appropriate technical teams.
• Coordinate issue resolution across relevant teams while maintaining effective customer communication.
• Maintain accurate project documentation, actions, decisions, risks and dependencies.
• Track project activities and deliverables using Jira and other relevant project/customer systems.
• Provide clear and accurate project reporting to relevant stakeholders.

Company Description