[Hiring] Project Coordinator @SugarShot

Role Description

We are seeking a highly organized and proactive Project Coordinator to support our Project Management and Service Delivery teams in an IT Managed Services Provider (MSP) environment, with a focus on cybersecurity and CMMC-related projects for defense contractors and organizations within the Defense Industrial Base (DIB).

• Coordinate and schedule work assignments across multiple active projects.
• Assign project tickets and tasks to appropriate resources based on workload, availability, skills, and project priorities.
• Monitor task progress and proactively follow up on open, overdue, or at-risk work items.
• Review, update, and maintain accurate ticket statuses and project records to support reporting and visibility.
• Assist the Project Manager with maintaining project schedules, milestones, timelines, dependencies, and deliverables.
• Coordinate resource schedules and help balance workloads across project teams.
• Identify and escalate scheduling conflicts, resource constraints, project risks, and delivery concerns.
• Coordinate CMMC readiness and remediation activities, tracking assignments, dependencies, milestones, and outstanding deliverables.
• Maintain visibility into documentation and evidence collection tasks, following up with assigned owners to ensure completion.
• Facilitate communication among the Project Manager, engineers, compliance stakeholders, service delivery teams, and client contacts.
• Coordinate with external assessment resources as directed by the Project Manager.
• Assist with project kickoff preparation, status meetings, follow-up activities, and ongoing project administration.
• Maintain project documentation, schedules, reports, meeting notes, action items, and supporting records.
• Follow established requirements for handling sensitive client information and project documentation.
• Help ensure project workflows, standards, and operational processes are consistently followed.
• Support continuous improvement initiatives related to project delivery, resource management, scheduling, and operational efficiency.
• Assist the Project Manager with additional responsibilities and special projects as needed.

Qualifications

• Two or more years of experience as a Project Coordinator, Project Scheduler, Resource Coordinator, Dispatch Coordinator, or in a similar operational role.
• Experience working for or supporting an IT Managed Services Provider (MSP), technology services organization, or professional services organization.
• Two or more years of experience supporting or coordinating cybersecurity projects.
• Experience supporting defense contractors or organizations within the Defense Industrial Base (DIB).
• Working knowledge of CMMC (Cybersecurity Maturity Model Certification) and experience coordinating CMMC readiness, remediation, or assessment preparation activities.
• Familiarity with NIST SP 800-171 and the handling requirements associated with Controlled Unclassified Information (CUI).
• Strong understanding of project scheduling, task management, resource coordination, and ticket-based workflows.
• Experience coordinating multiple concurrent projects and competing priorities.
• Excellent organizational, time management, follow-through, and communication skills.
• Strong attention to detail and commitment to process consistency.
• Proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, and SharePoint.
• Ability to work independently in a fully remote environment while collaborating effectively with distributed teams.

Requirements

• CAPM (Certified Associate in Project Management) certification (Nice to Have).
• Experience with ConnectWise Manage or ConnectWise PSA (Nice to Have).
• Experience with Moovila (Nice to Have).
• Experience with Pylon (Nice to Have).
• Experience with Linear (Nice to Have).
• Experience with other Professional Services Automation (PSA), project delivery, scheduling, or resource planning tools (Nice to Have).

Success Factors

• Ensure project work is assigned and scheduled accurately and efficiently.
• Maintain visibility into project status, resource assignments, dependencies, and task completion.
• Help reduce project delays caused by scheduling conflicts, incomplete updates, or unclear task ownership.
• Keep CMMC readiness, remediation, documentation, and evidence collection activities organized and progressing against established timelines.
• Provide timely and effective support to the Project Manager and project delivery teams.
• Maintain accurate, complete, and appropriately handled project records.
• Build strong working relationships across project management, engineering, compliance, and service delivery teams.
• Promote consistency, follow-through, and accountability throughout the project execution process.

About the Role

This position is ideal for someone who enjoys detailed coordination and operational execution within an IT Managed Services Provider (MSP) organization supporting defense-sector clients. The Project Coordinator plays an important role in project delivery by managing schedules, resource assignments, ticket workflows, project records, and administrative activities.

Working closely with the Project Manager, technical teams, and compliance stakeholders, this individual will help maintain project momentum, improve operational visibility, and support successful client outcomes across cybersecurity and CMMC-related engagements.