[Hiring] Project Coordinator @Evergreen Energy Partners

Role Description

As a project coordinator, you will support program managers, energy specialists, contractors, and customers regarding energy efficiency utility programs. We are looking for an individual who is passionate about energy efficiency and customer-focused delivery experiences and can thrive in a fast-paced environment. If you are ready to make a tangible impact in the world and be a part of a team that values partnership, teamwork, innovation, efficiency, and collaboration, we invite you to apply.

Key Responsibilities

• Process projects through to completion, adhering to program requirements.
• Confirm the accuracy of information, interacting with internal and external customers, contractors, and program staff as needed.
• Verify that energy-efficient products are eligible for incentives using database research.
• Work with subject matter experts to review project inspection reports.
• Update and maintain accurate and organized project tracking records and project tracking reports with detailed status notes on a regular basis.
• Provide a timely response to all contractors, internal and external customers, and other program staff inquiries by chat, email, and telephone regarding program questions and processes.
• Effectively communicate with program participants and stakeholders in a variety of roles to collect necessary project information.
• Occasional 1–2-day travel may be necessary.
• Other duties and ad hoc projects as assigned.

Qualifications

• Demonstrates reliability, attention to detail, responsiveness, and accurate and timely communication.
• Is a self-starter who is highly detail-oriented, organized, and goal-focused.
• Possesses excellent verbal, interpersonal, and written communication skills.
• Can adapt to process and procedural changes and thrive in an ambiguous or changing environment.
• Has exceptional problem-solving skills and is dedicated to ensuring projects meet the requirements established and that internal and external customer needs are met in a timely manner.
• Has the ability to work independently, with strong decision-making skills, using discretion when interacting with others while creatively thinking of better ways to do things.

Requirements

• Ability to handle frequent interruptions and adapt to changes in workload and work schedules.
• Ability to multi-task, set priorities, and respond quickly to short-notice requests.
• Must take ownership of the work, do what is required and follow through on all expectations. This requires planning, managing time well, and being available and accessible.
• Intermediate to advanced skills in Microsoft Office software programs, specifically Word, Excel, PowerPoint, and Outlook. Adobe Acrobat, also.
• Experience with Salesforce and Monday.com is a plus.
• Proficiency in the use of all general office equipment.
• Proficiency in basic math.
• Must be able to read, write, and speak English.
• Ability to use databases for reports and accurate data entry.
• Previous experience working in a virtual environment is helpful but not required.
• Must be located in the Portland, OR/Vancouver, WA metro area.

Preferred Skills/Experience

• Associate or bachelor's degree preferred (or significant coursework completed) or equivalent experience.
• Experience in the energy efficiency industry and/or utility incentive programs is preferred.
• Two or more years of work experience in a technically focused, administrative, or customer service role.
• Previous experience working in a CRM or other project management software or Salesforce database.
• Previous experience managing multiple customers and programs across multiple locations.

Physical Efforts

• Sitting for extended periods at a computer; data entry and proficient typing.
• Talking on the telephone or video conference calls for extended periods.
• Speak/hear; provide clear, accurate communication and hear the telephone.

Other Requirements

• Drug test – must pass a pre-employment drug screen.
• Pre-employment background check.
• A solid internet connection, a dedicated and fully equipped home office for public or client-facing virtual on-screen meetings, and a reliable phone.
• Evergreen will provide a computer (programs for the position included in the computer setup), two monitors, a monitor stand, speakers, a webcam, a docking station, a wireless keyboard and mouse, and a surge suppressor.
• We are a fully remote telecommuting organization. This position offers a significant amount of flexibility in line with meeting responsibilities. Some evening and early morning meetings and events may occasionally be necessary.
• Preferred location: Pacific Northwest – Washington/Oregon.

Benefits

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
• 401(k) company contributions to help build your nest egg.
• Discretionary bonuses based on performance because your work deserves to be rewarded.
• Professional development funds to learn new skills and grow.
• 100% virtual company.
• Paid volunteer day to make an impact in our communities.
• Fun team outings and events to bond with your colleagues.