[Hiring] Project Analyst @General Dynamics Information Technology

Role Description

GDIT is hiring a Project Analyst to support project management, change management, user management, and help coordinate development and O&M tasks. The Project Analyst will be responsible for resolving/triaging reported technical issues, performing fixes, and managing small technical projects.

• Support Project Managers and Business Analysts with project management tasks to ensure alignment with user needs and requirements.
• Attend and help organize change management meetings and reviews, assist in assessments and user notification, and track implementation.
• Support IT governance processes and gate reviews.
• Lead SCRUM meetings when needed and help identify blockers and solutions.
• Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
• Provide Tier 2 support for customer support requests and escalate to development and operations teams when appropriate.
• Log all support requests from phone calls, emails, and walkups into designated Service Console.
• Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.
• Work effectively with cross-functional teams to identify and resolve issues.
• Implement various projects, develop work plans, and ensure timely completion as required.
• Manage business applications and provide support to end users of designated systems.
• Perform system administration and user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
• Other projects as assigned.

Qualifications

• Requires a BA/BS in computer science or related field with at least 3 years of related experience.
• Knowledge of System Development Life Cycle (SDLC).
• Knowledge and experience in IT project management and methodologies, including Agile/SCRUM.
• Experience utilizing a Customer Relationship Management system (Salesforce, ServiceNow, etc.). Salesforce admin experience preferred.
• Robust customer service skills are required.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and ability to navigate approved processes in documenting all support requests from help desk inquiries, providing appropriate and timely resolution to end users.
• Strong interpersonal skills for communicating with internal and external personnel of all levels.
• Ability to multi-task and work independently with minimal supervision and in collaboration with cross-functional teams to identify and resolve complex issues.
• Ability to keep sensitive information protected.

Requirements

• This position requires an existing T4 Public Trust or the ability to obtain one.
• Position is 100% remote and may require occasional travel to Washington, DC.
• The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Remote
• Work Location: USA DC Washington

Benefits

• Variety of medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.