Project Analyst @General Dynamics Information Technology
Project Management
Salary usd 72,877 - 98..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2wks ago

[Hiring] Project Analyst @General Dynamics Information Technology

2wks ago - General Dynamics Information Technology is hiring a remote Project Analyst. πŸ’Έ Salary: usd 72,877 - 98,599 per year πŸ“Location: USA

Role Description

GDIT is hiring a Project Analyst to support project management, change management, user management, and help coordinate development and O&M tasks. The Project Analyst will be responsible for resolving/triaging reported technical issues, performing fixes, and managing small technical projects.

  • Support Project Managers and Business Analysts with project management tasks to ensure alignment with user needs and requirements.
  • Attend and help organize change management meetings and reviews, assist in assessments and user notification, and track implementation.
  • Support IT governance processes and gate reviews.
  • Lead SCRUM meetings when needed and help identify blockers and solutions.
  • Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
  • Provide Tier 2 support for customer support requests and escalate to development and operations teams when appropriate.
  • Log all support requests from phone calls, emails, and walkups into designated Service Console.
  • Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.
  • Work effectively with cross-functional teams to identify and resolve issues.
  • Implement various projects, develop work plans, and ensure timely completion as required.
  • Manage business applications and provide support to end users of designated systems.
  • Perform system administration and user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
  • Other projects as assigned.

Qualifications

  • Requires a BA/BS in computer science or related field with at least 3 years of related experience.
  • Knowledge of System Development Life Cycle (SDLC).
  • Knowledge and experience in IT project management and methodologies, including Agile/SCRUM.
  • Experience utilizing a Customer Relationship Management system (Salesforce, ServiceNow, etc.). Salesforce admin experience preferred.
  • Robust customer service skills are required.
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and ability to navigate approved processes in documenting all support requests from help desk inquiries, providing appropriate and timely resolution to end users.
  • Strong interpersonal skills for communicating with internal and external personnel of all levels.
  • Ability to multi-task and work independently with minimal supervision and in collaboration with cross-functional teams to identify and resolve complex issues.
  • Ability to keep sensitive information protected.

Requirements

  • This position requires an existing T4 Public Trust or the ability to obtain one.
  • Position is 100% remote and may require occasional travel to Washington, DC.
  • The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
  • Scheduled Weekly Hours: 40
  • Travel Required: Less than 10%
  • Telecommuting Options: Remote
  • Work Location: USA DC Washington

Benefits

  • Variety of medical plan options, some with Health Savings Accounts.
  • Dental plan options.
  • Vision plan.
  • 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
  • Full flex work weeks where possible.
  • Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
  • Short and long-term disability benefits.
  • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Project Analyst @General Dynamics Information Technology
Project Management
Salary usd 72,877 - 98..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2wks ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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