[Hiring] Programme Manager @MLL Telecom

Role Description

To support the successful win of new business within the Public Sector and adjacent markets, ensuring a quality response to all delivery related questions. Leading on continuous improvement initiatives through bid delivery, transitioning into delivery, quality assurance and lessons learnt into new bids.

• Own delivery engagement with the customer until project is ready for handover into Delivery, including post award scoping meetings with customer.
• Handover to Project Manager at Customer Project Handover meeting.
• Ongoing quality assurance to ensure PM’s are delivering in line with approach described in bid response, advising on changes to PM approach or amending future bids as appropriate.

Requirements

• Maintain and continuously improve the Delivery, Transition and Exit bid library to ensure accurate, compliant and high-quality submissions.
• Lead on responses for Delivery, Transition and Exit requirements within bids, ensuring solutions are operationally achievable.
• Define and validate resource requirements during bid development using standardised planning and costing templates.
• Produce bid-stage risk assessments covering commercial, delivery, timeline and quality risks, with clear mitigation actions.
• Complete contract award risk reviews to ensure effective mobilisation and transition into delivery.
• Develop and document delivery workflows and governance processes for implementation within business systems.
• Support Sales teams during customer engagement activities by providing delivery and operational expertise.
• Lead delivery and transition discussions during pre-bid customer workshops and solution design sessions.
• Facilitate comprehensive handovers from Sales into Project Delivery and Operational teams.
• Contribute to the achievement of bid win-rate objectives through robust solution design and delivery assurance.
• Maintain knowledge of public sector procurement practices, frameworks and governance requirements.
• Participate in win/loss reviews and capture lessons learned to drive continuous bid improvement.
• Maintain awareness of carrier, supplier and managed service offerings, including associated delivery SLA.

Qualifications

• Build strong relationships across Client Management, Project Management, Service Delivery teams.
• Ensure customers and internal stakeholders clearly understand contractual scope, deliverables and implementation commitments.
• Provide project assurance throughout the delivery lifecycle, ensuring adherence to agreed methodologies and standards.
• Support project teams with PRINCE2 governance, operational guidance and delivery expertise as required.
• Conduct transition and delivery assurance reviews to assess readiness, compliance and project health.

Benefits

• Identify capability gaps within the Project Management function and implement development initiatives to strengthen operational performance.
• Support ISO accreditations, quality management systems and process improvements aligned to business objectives.
• Maintain awareness of public sector and adjacent market frameworks, industry standards and regulatory requirements.
• Engage with suppliers and carriers to remain informed of product developments, service enhancements and market changes.
• Promote innovative approaches to supplier engagement and service delivery that improve customer outcomes.
• Drive continuous improvement through lessons learned, assurance reviews and operational performance analysis.