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Program/Portfolio Manager - CCaaS/SaaS
@Sprinklr UK Ltd
[Hiring] Program/Portfolio Manager - CCaaS/SaaS @Sprinklr UK Ltd
Mar 28, 2025 - Sprinklr UK Ltd is hiring a remote Program/Portfolio Manager - CCaaS/SaaS. 💸 Salary: unspecified. 📍Location: UK.
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Role Description
We are seeking a highly skilled and experienced Global Program Manager to lead the large-scale, complex global rollout of Sprinklr SaaS & CCaaS products. The ideal candidate will have a proven track record in managing global programs, excellent leadership skills, and the ability to drive cross-functional teams towards successful project delivery.
- Program Leadership: Oversee the planning, execution, and delivery of the global rollout of Sprinklr SaaS & CCaaS products, ensuring alignment with strategic objectives.
- Stakeholder Management: Engage with key stakeholders, including C-level, senior management, clients, and cross-functional teams, to ensure clear communication and alignment on program goals and progress.
- Resource Management: Allocate, coordinate and manage resources across different regions and functions effectively to ensure timely delivery of program milestones.
- Risk Management: Identify, assess, and mitigate risks associated with the program to ensure smooth execution.
- Performance Tracking: Monitor program performance using appropriate systems, tools, and techniques; report on progress, issues, and risks to stakeholders.
- Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance program efficiency and effectiveness.
- Compliance: Ensure all program activities comply with relevant regulations, standards, and organizational policies.
- Financial Management: Manage program budgets, monitor expenditures, and ensure financial targets are met.
- Mentorship: Supervise and mentor program teams, providing guidance and support to ensure project success.
Qualifications
- Bachelor's degree in business administration, Project Management, Information Technology, or a related field is preferred.
- Minimum of 7-10 years of experience in program management, with at least 5 years managing large-scale, global programs.
- PMP, PMI-ACP, or equivalent program management certification is highly desirable.
- Strong understanding of SaaS and CCaaS products & technology (Salesforce, ServiceNow, Avaya, Cisco, Genysis etc.).
- Proven ability to lead and motivate cross-functional teams in a global, matrixed environment.
- Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences.
- Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
- Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
- Experience in negotiation and conflict resolution to manage stakeholder expectations and drive consensus.
Requirements
- On-Time Delivery: Percentage of program milestones delivered on or before the scheduled date.
- Budget Adherence: Percentage of program budget adherence, ensuring costs do not exceed allocated budget.
- Stakeholder Satisfaction: Stakeholder satisfaction scores based on feedback from clients, senior management, and team members.
- Risk Mitigation: Number of identified risks successfully mitigated or managed without impacting program delivery.
- Resource Utilization: Efficiency of resource allocation and utilization, ensuring optimal use of available resources.
- Quality of Deliverables: Quality assessment scores of program deliverables, ensuring they meet or exceed defined standards.
- Team Performance: Performance metrics for cross-functional teams, including productivity and collaboration effectiveness.
- Continuous Improvement: Implementation of process improvements and best practices, measured by the number of initiatives successfully adopted.
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family through a range of global and localized plans
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
