[Hiring] Program Operations Specialist @DCX

Role Description

The DCX Client Services - Home-Based Program Operations Specialist will work as a full-time employee for a growing business based in the United States. This role is responsible for keeping client programs organized by managing day-to-day program operations, rental logistics timelines, supplier coordination, inventory and fulfillment activity, client deliverables, and cross-functional workflows.

What You Will Do

• Program Management:
  • Own project schedules, milestones, recurring tasks, deadlines, and follow-up.
  • Manage onboarding timelines for new programs.
  • Escalate strategic, financial, or client-sensitive issues to department leadership when appropriate.
• Inventory, Fulfillment & 3PL Coordination:
  • Serve as a primary day-to-day operational contact for third-party logistics and fulfillment partners.
  • Coordinate inventory questions, discrepancies, adjustments, and escalations.
  • Monitor receiving activity and resolve inbound inventory issues.
  • Coordinate fulfillment, shipping, backorder, and delivery issue resolution.
  • Work closely with internal Logistics and Production teams to resolve operational challenges.
  • Monitor recurring fulfillment issues and identify opportunities for process improvement.
• Client Program Administration:
  • Maintain schedules for monthly, quarterly, and annual client meetings and program deliverables.
  • Track post-meeting action items and ensure commitments are completed.
• Cross-Functional Coordination:
  • Serve as a central point of operational coordination across the Strategic Programs team.
  • Partner with Sales during new program transitions and onboarding.
• Rental Program Management:
  • Coordinate rental requests, availability, timelines, shipping, and returns.
  • Resolve rental-related operational issues.
  • Maintain rental program procedures and documentation.
• Process & SOP Management:
  • Maintain and improve operational SOPs and recurring workflows.
  • Document new processes as programs and responsibilities evolve.
  • Identify inefficiencies and recommend practical improvements.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 3–5+ years of experience in project management, program operations, account operations, production, e-commerce operations, fulfillment, promotional products, or related experience.
• Strong written and verbal communication skills.

Requirements

• Ability to work within US operating hours.
• Experience maintaining project schedules, order documentation, and recurring operational workflows.
• Experience with project or order management platforms such as CommonSku.
• Experience managing purchase orders and supplier production is a plus.
• Experience with inventory management, fulfillment, shipping, or 3PL operations is a plus.
• E-commerce or online store experience is a plus.
• Branded merchandise, promotional products, print, apparel, or related industry experience is a plus.
• Enterprise or B2B client program experience is a plus.
• Client onboarding and implementation experience is a plus.
• Experience working across U.S. and Canadian operations is a plus.
• Comfortable communicating directly with suppliers, vendors, warehouses, and fulfillment partners.

Benefits

• Industry-leading salary packages.
• Permanent work-from-home setup.
• Company equipment provided.
• Government Mandated Benefits Employer Share.
• Internet stipends upon regularization.
• HMO Coverage upon regularization (with an option to enroll as early as Day 1).
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.