[Hiring] Program Manager - Microsoft Dynamics 365 CRM @NTT DATA

Role Description

Lead end-to-end Dynamics 365 CRM programs for US-based enterprise clients.

• Manage multiple projects across Sales, Customer Service, Marketing, Field Service, and Power Platform.
• Define program vision, roadmap, milestones, and success metrics in alignment with client business outcomes.
• Provide oversight on Dynamics 365 CRM solution architecture and design.
• Ensure integration with Azure, Power Platform, Dataverse, and enterprise systems.
• Collaborate with Solution Architects to ensure scalable, secure, and compliant solutions.
• Proactively manage program risks, scope changes, and issue resolution.
• Ensure compliance with client security, data privacy, and regulatory standards (SOC, SOX, HIPAA where applicable).
• Drive change management, user adoption, and training initiatives.

Qualifications

• 10+ years of IT delivery experience with 7+ years in CRM program management.
• Strong experience leading Microsoft Dynamics 365 CRM implementations in the US market.
• Proven track record delivering enterprise-scale, multi-workstream programs.
• Deep understanding of Microsoft Dynamics 365 CRM modules.
• Solid knowledge of Power Platform (Power Apps, Power Automate, Power BI).
• Familiarity with Azure integrations, security models, and DevOps pipelines.
• Experience overseeing data migration and third-party system integrations.
• Hands-on experience with Agile, SAFe, Waterfall, and Hybrid delivery models.
• Strong financial management, forecasting, and contract governance skills.
• Ability to manage fixed-price and T&M engagements.
• PMP, PgMP, or PRINCE2 Microsoft Dynamics 365 / Power Platform certifications.
• SAFe Agilist or Scrum certifications.
• Executive-level communication and presentation skills.
• Strong client-facing and relationship management capabilities.
• Results-driven with a focus on delivery excellence.
• Ability to operate effectively in a matrixed, global organization.

Benefits