[Hiring] Program Manager III @Sinch

Role Description

This role supports and manages the day-to-day execution of transformation projects and programs across the organisation. Work may include contributing to large global process/system implementations and independently managing smaller projects focused on one or more improvement areas.

The Program/Project Manager is responsible for reliable delivery execution—building and maintaining plans, running team cadences, tracking risks/issues/dependencies, coordinating stakeholders, and supporting benefits tracking and adoption activities using established PMO/TMO standards.

• Key interfaces: Finance, Product, IT, Operations, Sales/Customer Success, HR, Strategy.

What You’ll Do

• Plan and coordinate delivery
• Develop and maintain project plans, timelines, milestones, and workstream tracking (with support from a Program Lead as needed).
• Coordinate cross-functional teams to keep deliverables on track and remove execution blockers through structured follow-up.
• Maintain core project artifacts: scope, milestones, RAID log, dependency list, actions/decisions, communications updates.
• Run operating cadence and support decisioning
• Schedule and facilitate recurring meetings (working sessions, project status reviews, stakeholder updates).
• Capture actions, decisions, and escalations; ensure follow-through and closure.
• Prepare clear status reporting (progress, risks, issues, dependencies, and upcoming milestones) for leadership forums.
• Track benefits/value realization (supporting role)
• Support definition of expected benefits, baselines, and measurement approach (in partnership with Finance and program leadership).
• Track and report key value metrics and leading indicators; highlight variance and risks to expected outcomes.
• Maintain benefits tracking materials and support forecast updates as requested.
• Manage risks, issues, dependencies, and change control
• Identify risks and issues early; document impact and propose mitigation options for review.
• Track cross-team dependencies and handoffs; confirm owners and dates.
• Support scope change intake and impact assessment; maintain change logs and approvals.
• Support change, adoption, and readiness
• Coordinate readiness activities (training logistics, communications tracking, cutover checklists, stakeholder inputs).
• Help ensure operational handoffs are documented and stakeholders are prepared for go-live and stabilization.
• Apply standards and continuous improvement
• Execute delivery using PMO/TMO templates, reporting standards, and basic quality controls.
• Capture lessons learned and contribute ideas to strengthen repeatable delivery practices.

How Success Will Be Measured

• Execution reliability: project plans are current; milestones, actions, and deliverables are tracked with minimal slippage surprises.
• Cadence quality: meetings are well-run; actions/decisions are documented and closed on time.
• Reporting clarity: status updates are accurate, timely, and highlight the right risks and dependencies.
• Risk and issue management: risks/issues are identified early, logged, and escalated appropriately with clear mitigation steps.
• Stakeholder coordination: teams stay aligned; communications are consistent; dependencies are actively managed.
• Benefits tracking support: value metrics are maintained and reported consistently; variance is surfaced early.
• Standards compliance: PMO/TMO templates and artifacts are complete, organised, and audit-ready.

Qualifications

• 3–6 years of experience in project or program management, delivery coordination, or business operations (transformation exposure preferred).
• Experience managing smaller projects independently and/or supporting larger multi-workstream programs.
• Strong organisational skills with attention to detail; ability to manage multiple priorities and deadlines.
• Solid communication skills—able to create clear status summaries and coordinate across functions.
• Comfort working with data (basic KPI tracking, progress reporting, action tracking); proficiency in common tools (e.g., Excel/Sheets, PowerPoint/Slides).
• Ability to build productive relationships across Finance, IT, Operations, Sales/Customer Success, HR, Product, and Strategy.
• Bachelor’s degree required (business, engineering, operations, or related).

Preferred

• CAPM/PMP (or working toward), Agile familiarity, experience with Jira/Confluence, ServiceNow/Planview (or other PPM tools), Power BI/Tableau exposure.

Benefits

• Remote work setup
• Birthday leave (day off on your birthday)
• Additional vacation leave as outlined in the employee handbook
• Health insurance coverage
• Home internet allowance
• Access to the Employee Assistance Program (EAP)

Sinch Values

• Dream Big - We make the impossible possible by dreaming big to solve our customers’ problems and improve their businesses.
• Win Together - Great teams work faster and better together – creating meaningful impact for customers.
• Keep it Simple - Sinch means simple and easy. It’s how we want customers to feel when dealing with us.
• Make it Happen - We make things happen and make them matter – for our customers and the world.