[Hiring] Program Manager II, Service Operations @Thumbtack

Role Description

As a Program Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle. A key component of this role is a genuine curiosity about - and willingness to champion - the use of AI tools and automation to drive smarter, faster operations.

• Drive programs with a strategic lens within defined program scope, translating ambiguous problems into clear plans and surfacing tradeoffs for stakeholder alignment.
• Own end-to-end program execution for assigned programs: from intake and scoping through execution, launch readiness, and retrospective.
• Identify opportunities for automation within programs and partner with relevant teams to implement scalable solutions.
• Lead cross-functional alignment with rigor and care, bringing together teams across Product, CX, QA, Analytics, Business Apps, and Enablement.
• Establish reliable operating rhythms that keep programs predictable and stakeholders informed at every stage.
• Set a high bar for follow-through: own your commitments fully, close loops without being asked, and flag risks early with a recommended path forward.

Qualifications

• 5+ years of experience in program or project management, preferably within service operations or a related area.
• CAPM or PMP certification is nice-to-have.
• Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
• Strong analytical and problem-solving skills, with attention to detail.
• Effective communication skills, with the ability to engage and align diverse stakeholders.
• Experience in a high-growth, fast-paced technology environment preferred.
• Demonstrated ability to actively build with AI and automation.

Requirements

• You've used AI to meaningfully change how a workflow, process, or reporting system operates.
• You're always looking for the next place to apply AI and automation.
• You don't need to be an engineer, but you should have receipts.

Benefits

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $122,400.00 - $158,400.00.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $110,500.00 - $143,000.00.
• For candidates living in all other US locations, the expected salary range for this role is currently $103,700.00 - $134,200.00.
• Actual offered salaries will vary based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.