[Hiring] Program Manager - ERP/Data Specialist @‎ConnectWise

Role Description

The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners. This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.

Qualifications

• 3-5 years of experience working with NetSuite or similar ERP systems, with a focus on data management and integration.
• NetSuite Certified ERP Consultant or equivalent certification in other ERP systems.
• Strong understanding of ERP modules, data migration, and reporting tools; proficiency in SQL and data analysis.
• Proven track record of successfully managing ERP implementation or upgrade projects.

Requirements

• Ability to manage projects and processes independently with limited supervision.
• Advanced knowledge of applicable work area.
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements.
• Strong communication skills, both oral and written, with various audiences.
• High levels of patience with the ability to remain calm under pressure.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to make changes or adapt as the situation dictates.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.

Benefits

• Onsite/Hybrid/Remote depending on location.
• 0-10% travel may be required.